*To access Dayforce at its best, log in from the latest version of Chrome, Safari, Firefox, or Edge. *
We are currently looking for an BSA / Sr. Analyst, BSA for our Houston, TX office.
POSITION DESCRIPTION:
- Research latest industry practices and technology trends related to enterprise applications - including Microsoft Copilot, SharePoint, Power Apps/Power Automate, Freshservice ITSM, Jira, and Contract Lifecycle Management (CLM) - to advise business owners and members of the IT organization.
- Elicit, analyze, specify, and validate the business needs of project stakeholders; including interviewing stakeholders and compiling user requirements to convey to development teams throughout all phases of the project.
- Gather and analyze data in support of business cases, proposed projects, and system requirements.
- Lead the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
- Serve in the role of Project Manager (PM) as needed, utilizing Boardwalk IT project management standards to plan, coordinate, and drive enterprise IT projects from initiation through delivery.
- Manage multi-stakeholder projects spanning multiple business areas, coordinating timelines, deliverables, and vendor relationships to ensure on-time, on-scope completion.
- Design, develop, and perform test plans and test cases to ensure that systems or applications function as specified.
- Apply proven communication, analytical, and problem-solving skills to ensure that project deliverables meet required specifications.
- Collaborate with business users and other team members to prioritize outstanding issues, enhancement requests, and projects on a routine basis.
- Participate in on-call support rotation, as required, for functional applications supported.
- Participate in the development, review, and delivery of application training materials; conduct training sessions as required.
- Assist in building an application support knowledgebase by documenting issues reported by users and associated resolution processes.
- Assist in conceptualization and development of solutions (hardware, software, processes) that support business requirements.
- Escalate support and project issues to IT management as they arise; perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Ensure all required system and compliance documentation is complete and accurate.
- Participate in the development and execution of business continuity processes as requested by senior team members.
- Other duties as assigned.
Personal Attributes & Abilities:- Self-motivated and directed with the ability to work with minimal supervision.
- Highly logical and technically skilled with keen attention to detail.
- Ability to effectively establish and follow task prioritization and execute multiple assignments amid changing business processes, regulatory requirements, and shifting priorities.
- Ability to absorb new ideas and concepts quickly, including emerging AI and platform technologies.
- Very strong customer service orientation.
- Excellent written, oral, interpersonal, and presentational skills targeted to the appropriate audience.
- Proven analytical and problem-solving skills with demonstrated project management capabilities.
- Ability to work both independently and in a team-oriented, collaborative environment.
REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
- 5+ years of in-depth, hands-on experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
- 3-5 years working technical knowledge of project management methodologies with demonstrated ability to serve as project manager on enterprise IT projects.
- Extensive experience with business requirements gathering and documentation.
- Demonstrated ability in developing application specifications and requirements documentation.
- Working knowledge of ITSM and work management practices and tools (e.g., Jira, Freshservice).
- Working knowledge of Microsoft SharePoint, Teams, and the Microsoft 365 platform.
- Working knowledge of Power Platform solutions, including Power Automate, Power Apps, and Power BI.
- Experience with Microsoft Copilot and AI-assisted productivity tools within the Microsoft 365 ecosystem.
- Ability to manage complex projects spanning multiple business areas and stakeholder groups.
PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
- Familiarity with the energy industry and/or experience in the pipeline oil and gas industry.
- Experience with Contract Lifecycle Management (CLM) platforms
- Knowledge of agent building in Copilot Studio and/or Azure Foundry.
- Knowledge of the full software development life cycle and agile development methodology
- Knowledge of technology trends relating to enterprise application development and support
- Ability to conduct, compile, and present research in enterprise software development, delivery concepts, and project management methodology trends.
REQUIRED EDUCATION:
- Bachelor's degree in computer science, information systems, business administration, or a related field of study
PREFERRED EDUCATION:
- Certifications applicable to the position are desirable, such as PMP, CBAP, or relevant Microsoft certifications (e.g., AB-900, AB-730)
ADDITIONAL INFORMATION:
Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.
