Job SummaryThe Branch Manager will execute, direct, and coordinate shipments into and out of the branch.
Hours and Wages- Exempt salary position
- Starting wage: $70,000-$92,500 per year, based on relevant years of experience, education, certifications, and comparison to other employees already in this role
Duties and Responsibilities- Oversee and ensure all day-to-day branch operations are completed
- Plan and organize daily activities related to production and operations
- Measure productivity by analyzing performance data, financial data, and activity reports
- Ensure customer complaints are investigated and resolved
- Identify, recommend and implement measures to improve productivity, equipment performance, work methods, and customer service
- Enforce safety, DOT, and company policies
- Analyze route performance to ensure it is being performed properly and freight is distributed appropriately
- Conduct performance evaluations that are timely and constructive
- Lead weekly meetings and communicate goals and assignments
- Handle and participate in investigating employee concerns
- Identify and escalate all operational concerns to appropriate management
- Determine labor needs to meet production goals
- Hire, train, discipline, and onboard new staff
- Periodic travel may be required
- Perform other required duties as assigned
Skills and Abilities- Excellent management skills
- Excellent written and oral communication skills
- Ability to influence, develop and maintain good working relationships across a variety of functional areas and customers
- Strong organizational and project management skills, including meeting deadlines and achieving results
- Thorough understanding of applicable federal, state, local and company safety policies
- Demonstrate sound judgment and decision making considering relative costs and benefits of potential actions; critical thinking logic and reasoning to identify solutions
- Proficient with computer-based management systems and Microsoft Office Suite or similar software
Education and Experience- At least 21 years of age
- High school diploma or equivalent required
- Associate's degree in Business Management or Operations Management or related field preferred
- 3+ years of experience in the transportation industry and leadership preferred
- Must hold a valid CDL Class A driver's license OR successfully complete Company paid CDL training program
Physical Requirements- Ability to pass a DOT physical exam
- Ability to lift up to 50 pounds repetitively and up to 100 pounds occasionally
- Ability to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals
- Prolonged periods of sitting at a desk and working on a computer
Benefits- Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.
