POSITION OVERVIEW
The Branch Manager is responsible for every aspect of the branch and its personnel. They are responsible for the overall success of the branch's team and serve as the face of the company in the community. The Branch Manager promotes and understand the company's mission and philosophy.The Branch Manager will be responsible for managing the daily functions of the office, such as: establishing new client relationships and maintaining and expanding existing business relationships; sustaining and increasing the profitability of the office location; recruiting and retaining Team Members and branch personnel; and, ensuring that client orders are promptly filled with quality skilled staff.

Branch Managers lead with ethics and integrity and embrace diversity and inclusion. They are viewed as experts in the branch and can effectively demonstrate all aspects of the company's Customer Experience culture. Branch Managers possess in-depth knowledge about products and systems, model behavior, coach the team to success, and use initiative and good judgment to manage the branch's budget and lead the branch to achieve projected results.

Essential Functions and Responsibilities:

• P&L Accountability - managing finances to an agreed-budgeted P&L.
• Drive team to achieve annual and monthly sales/revenue goals
• Oversee and maintain the integrity and accuracy of the physical inventory
• Active involvement with escalated customer requests as needed
• Ensures that customers receive efficient, expedient service by all personnel
• Ensure proper staffing levels
• Manage attendance, coach and counsel employees to reflect company standards and procedures
• Create expectations, lead staff, and manage processes
• Ensure all operations and cash handling are performed per policies and procedures
• Ensure cleanliness and safety of the building.
• Manage display area to optimize sales and ease of usage.
• Introduce and implement new procedures and policies within the branch.
• Conduct regular meetings with staff
• Evaluate staff performance through employee reviews
• Partners with Corporate Human Resources in assessing the local employment market to determine strategies to support regional recruiting initiatives and staffing levels
• Ensures adherence to organizational policies, protocols, and operating procedures in order to mitigate risk and protect the branch and corporate resources
• Provide regular feedback to the Director of Operatons on overall branch operations.

Qualifications:

• Bachelor's in Business Administration or a related field
• Must have 3-5 years' strong management experience in sales, warehouse and inventory management
• Must have experience in recruiting, coaching, training, and leading a branch or retail showroom sales team
• Ability to motivate, lead, and develop staff
• Enjoy working in busy, fast paced, high energy environment
• The ability to communicate effectively with clients and internal employees (staff and skilled personnel)
• Minimum customer service experience of two years
• Willingness to learn and to adapt to change
• Ability to prioritize and multi-task
• Detail-oriented and well organized
• Proficient in Microsoft Office products (specifically Excel, Word, Outlook)

New York Pay Transparency

$100,000-$110,000 USD

BENEFITSMedical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.