Title: Branch Manager - Operations
Location: Elmhurst, IL
Industry: Commercial Landscaping, Facilities & Environmental Services
Compensation: $90,000 - $110,000 / Annually depending on experience. Performance-based bonus program
Benefits: Medical, dental, vision, life, disability insurance, 401(k) with employer contributions, paid time off, and company holidays
Responsibilities: Operations
- Oversee daily operations - safety, efficiency, compliance, and service quality
- Maintain facilities, equipment, and physical assets to uphold professional standards
- Ensure accountability across teams through clear expectations and consistent oversight
Sales & Business Development
- Develop and execute a strategic growth plan to meet or exceed annual targets
- Partner with the business development team to maintain a qualified pipeline and close new business
- Represent the company through local networking, community engagement, and market presence
Client Relations
- Build and maintain strong relationships with key clients and partners
- Monitor client feedback and drive service improvements to maximize retention
- Address concerns promptly and effectively
Financial Management
- Own P&L - revenue generation, expense control, and financial forecasting
- Track KPIs and implement improvements to maximize profitability
- Identify cross-sell and revenue expansion opportunities
Team Leadership
- Recruit, onboard, train, and develop staff
- Set clear performance expectations; conduct regular coaching and corrective action as needed
- Foster a culture of accountability, growth, and teamwork
Safety & Compliance
- Ensure strict adherence to EHS policies and procedures
- Monitor safety performance and proactively implement risk-reduction strategies
- Promote a safety-first culture at every level of operations
Requirements & What We're Looking For - Bachelor's degree in Business, Operations, or a related field - or equivalent experience in a service-based industry
- 3 - 5 years of operations management experience
- Demonstrated P&L ownership and comfort with financial reporting
- Strong working knowledge of safety compliance and operational standards
- Proven track record in team development, performance management, and driving results
- Skilled at building client relationships and identifying growth opportunities
- Excellent communication and problem-solving skills
- Proficient in Microsoft Office Suite and relevant business software
