Job Type
Full-time
Description
Branch ManagerMSHS Pacific Power GroupWork Location: Jacksonville, FL
Salary Range: $135,000 - $145,000 per year (based on experience)
Annual Performance Bonus: Eligible
Relocation Assistance: Available
Travel: Up to 10%
Direct Reports: 2 Managers
Indirect Reports: 15 Employees
Position OverviewMSHS Pacific Power Group is seeking an experienced and results-driven
Branch Manager to oversee branch operations, lead and support employees, and ensure an exceptional customer experience. This position plays a key role in coordinating daily operations, managing branch performance, maintaining operational standards, and supporting the company's overall business objectives.
The ideal candidate is a strong leader with excellent organizational, analytical, and problem-solving skills. They will be responsible for ensuring efficient workflows, developing team capabilities, maintaining regulatory compliance, and identifying opportunities to improve operational effectiveness.
This is an excellent opportunity for a hands-on leader who enjoys building strong teams, improving business processes, and driving branch success.
Key ResponsibilitiesBranch Operations & Leadership- Oversee and coordinate daily branch operations to ensure efficiency, productivity, and alignment with company objectives.
- Provide leadership, coaching, and direction to branch employees, establishing clear expectations and accountability.
- Lead and develop two direct-report managers, supporting their effectiveness in overseeing a team of approximately 15 additional employees.
- Coordinate staffing, scheduling, onboarding, training, and employee development activities.
- Monitor branch performance, identify operational challenges, and implement solutions to improve productivity and service delivery.
- Partner with regional leadership and corporate departments to support business goals and operational priorities.
Customer Service & Business Support- Promote a customer-focused environment and ensure customer needs and service expectations are consistently met.
- Support customer service initiatives, sales activities, and overall branch business development efforts.
- Maintain effective communication with customers, employees, vendors, and internal stakeholders.
- Resolve operational and customer service issues in a timely and professional manner.
Financial Reporting, Documentation & Compliance- Maintain accurate branch records, operational documentation, customer information, and compliance files.
- Assist with monthly, quarterly, and annual reporting, including branch performance metrics, financial summaries, and operational reviews.
- Monitor key performance indicators (KPIs) and identify opportunities for improvement.
- Coordinate internal and external audit activities and ensure required documentation is available and accurate.
- Ensure branch operations comply with company policies, regulatory requirements, and applicable industry standards.
Process Improvement & Operational Excellence- Evaluate existing branch processes and recommend improvements to increase efficiency and effectiveness.
- Identify opportunities to streamline workflows, improve reporting accuracy, and enhance operational visibility.
- Support the implementation of new systems, tools, and standardized operating procedures.
- Collaborate with cross-functional teams to improve communication, coordination, and overall business performance.
Required Qualifications- Minimum of 3 years of experience in branch management, operations management, or a supervisory leadership role.
- Demonstrated experience leading, coaching, and developing employees.
- Strong understanding of business operations, customer service, and operational management.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
- Strong organizational, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities, deadlines, and competing demands.
- Strong attention to detail and commitment to accuracy, accountability, and confidentiality.
Preferred Qualifications- Bachelor's degree in Business Administration, Management, Operations, or a related field.
- Experience with enterprise resource planning (ERP) systems, operational platforms, scheduling tools, and reporting dashboards.
- Experience supporting internal or external audits, compliance activities, or regulatory processes.
- Experience developing and implementing operational improvements and standardized business processes.
Skills & Competencies- Leadership and team development
- Operational management and organizational skills
- Customer service and relationship management
- Analytical thinking and problem-solving
- Process improvement and strategic thinking
- Communication and interpersonal skills
- Accountability, integrity, and sound judgment
- Ability to adapt to changing business needs and priorities
Compensation & Benefits- Competitive annual salary of $135,000 - $145,000, based on experience.
- Eligible for an annual performance bonus.
- Relocation assistance available.
Benefits- Medical, dental, and vision insurance.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Company-paid life and disability insurance.
- 401(k) retirement plan.
- Paid time off and company holidays.
- Additional employee benefits and programs.
Salary Description
$135,000 - $145,000 per year (DOE)
