Sufficient knowledge of modern management techniques and best practices
Ability to meet sales targets and production goals
Familiarity with industry rules and regulations
Excellent organizational skills
Results-driven and customer-focused
Strong leadership and human resources management skills
High awareness of workplace etiquette and protocols
Responsibilities
Direct all operational aspects, including distribution operations and customer service
Develop forecasts, financial objectives, and business plans
Manage budgets and allocate funds appropriately
Provide training, coaching, and motivation to branch personnel
Maintain positive relationships both internally and externally with clients and suppliers
Coordinate operations across departments to ensure timely processes
Collaborate with sales and operations teams to maximize business opportunities
Identify areas for improvement and propose effective solutions
Benefits
Medical, Dental, and Vision Benefits with company cost-sharing
Health Savings Account option with company contributions
No cost Medical Bridge Program for deductible costs
Flexible Spending Accounts for medical and dependent care
No cost Short-term and Long-term disability, Life, and AD&D insurance
401(k) Retirement Plan with generous company match
Over 4 weeks of Paid Time Off by year 5
No cost Employee Assistance Plan for various support needs
Employee Recognition Program to acknowledge achievements
$500/year Giveback Program for charitable donations
Commuter Benefits for NYC office employees
Full Job Description
Operational Responsibilities (and other duties as may be assigned)
Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
Develop forecasts, financial objectives and business plans
Manage budget and allocate funds appropriately
Has direct, but not exclusive responsibility for operational personnel hiring, promotions, reviews, termination and disciplinary actions
Collaborates with upper management and staff to provide a healthy, challenging and positive work environment allowing for individual growth, achievement and accomplishment consistent with the company's objectives
Bring out the best of branch's personnel by providing training, coaching, development and motivation
Adhere to high ethical standards, and comply with all regulations/applicable laws
Develops and maintains positive relationships internally across all departments and functional areas, as well as externally with customers and key suppliers
Ensures communications with foreign and domestic offices, Sales, department managers, upper management, and/or clients regarding quality service and related issues that affect our ability to meet the client's requirements
Coordinates the operations for all departments, monitoring work flows and management of resources to ensure and verify timely and accurate operational processes
Ensures quality system goals are consistently in focus and energies are directed to their achievement
Collaborates with Sales and Operations teams to maximize the company's presence with the mutual goals of retaining all existing business and gaining significant new business
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly
Business Development Responsibilities
Daily coaching and management of sales activity (prospecting, Insightly activity, sales pipeline management, weekly sales meetings, budget creation, etc.) as outlined in the Laufer Sales Management Playbook page
Assess local market conditions and identify current and prospective sales opportunities
Network to improve the presence and reputation of the branch and company
Stay abreast of competing markets and provide reports on market movement and penetration
Directly manage an assigned territory together with branch sales team and demonstrate extensive knowledge of potential customers and competitors in this area
Timely data entry in our Customer Relationship Management tool
Daily management of sales people activity, call volume/schedule, prospecting and results
Participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations
Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork
When needed, support AR (accounts receivable) collection
Attend training & development sessions to continue developing selling skills and updating product and service knowledge
Working knowledge of industry trends and forecasts
Qualifications
Proven branch management experience
Sufficient knowledge of modern management techniques and best practices
Ability to meet sales targets and production goals
Familiarity with industry's rules and regulations
Excellent organizational skills
Results driven and customer focused
Leadership and human resources management skills
High awareness of appropriate workplace etiquette and protocols
People
Allocate workloads within team to ensure smooth operations during peak activity
Coach, mentor, motivate and educate colleagues
Deliver training and onboarding for new hires per the company requirement standards
Constantly communicate department goals and expectations with team to ensure buy-in and accountability
Constantly looking to recruit new talent for all branch positions
Systems
Be open to implementing new system changes and enhancements with your team
Participate and contribute to system/process improvements
Set the tone of this environment within your team
Culture
Proactively promote the company's brand standards and cultural expectations
Benefits
Medical, Dental, and Vision Benefits with company cost-sharing
Health Savings Account medical benefit option with a company contribution to the health savings account
No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
Medical and Dependent Care Flexible Spending Accounts
No cost Short-term disability, Long-term disability, Life, and AD&D insurance
401(k) Retirement Plan with a generous company match
Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)
No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
Employee Recognition Program
Giveback Program - each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)
Commuter Benefits for employees traveling to and from the NYC office
Salary range: $140,000 - $160,000, depending on experience.
