Job SummaryThe Branch Manager is responsible for the overall leadership, financial performance, sales growth, and operational success of the assigned branch. This position has full accountability for branch profitability, manufacturing operations, customer satisfaction, employee development, and regulatory compliance. The Branch Manager develops and executes business strategies that drive sustainable growth, operational excellence, and continuous improvement while ensuring the branch consistently meets financial, safety, quality, and customer service objectives. This position serves as the primary liaison between the branch and corporate leadership.
Job Duties & Responsibilities- Provide overall leadership and direction for the branch, ensuring alignment with company objectives, operational excellence, and profitable business growth.
- Maintain full profit and loss (P&L) responsibility for branch performance, including revenue growth, profitability, budgeting, cost control, inventory management, and working capital.
- Develop and execute strategic business plans and sales initiatives that drive branch growth, customer retention, and new business development.
- Establish and maintain strong relationships with key customers while collaborating with outside sales personnel to identify opportunities and resolve customer concerns.
- Direct all branch manufacturing operations, including production, quality, maintenance, warehouse, shipping, receiving, and logistics, to achieve safety, quality, cost, and delivery objectives.
- Monitor and improve key operational and financial performance metrics, including EBITDA, gross margin, inventory turns, productivity, on-time delivery, and cash flow.
- Oversee purchasing activities and ensure appropriate inventory levels to support operational efficiency and customer requirements.
- Recruit, coach, develop, and lead branch personnel while fostering a culture of accountability, employee engagement, and continuous improvement.
- Establish performance expectations, conduct performance evaluations, and support employee development and succession planning.
- Ensure compliance with company policies, ISO quality standards, safety requirements, and all applicable federal, state, and local regulations.
- Review branch performance with employees and provide senior leadership with forecasts, market intelligence, and business updates.
- Investigate and resolve customer concerns and quality issues while supporting long-term customer satisfaction.
- Perform other duties as assigned.
Skills- Strong financial acumen with the ability to manage budgets, profitability, and operational performance.
- Strong leadership, coaching, and team development skills.
- Excellent conflict resolution, decision-making, and problem-solving abilities.
- Strong business development, negotiation, and relationship management skills.
- Knowledge of manufacturing operations, inventory management, and production processes.
- Understanding of materials, product costing, pricing strategies, and margin management.
- Knowledge of customer order processing systems, including Syteline.
- Proficiency in Microsoft Office Suite and sales information systems.
- Excellent verbal, written, and presentation skills.
- Ability to develop accurate and competitive quotations.
- Ability to prioritize multiple projects while meeting deadlines in a fast-paced environment.
Education- Required: Associate's degree in Business Administration, Engineering, Manufacturing, or a related field, or an equivalent combination of education and experience.
- Preferred: Bachelor's degree in Business Administration, Engineering, Marketing, or a related field.
Work Experience- Required: Minimum of seven (7) years of progressive sales experience.
- Required: Minimum of three (3) years of leadership or management experience within a manufacturing environment.
- Preferred: Previous experience as a Branch Manager.
- Preferred: Experience in the fluid sealing, gasket, or industrial distribution industry.
- Preferred: Experience working within ISO 9001 quality management systems.
- Preferred: Experience supporting the oil & gas, petrochemical, power generation, or renewable energy industries.
Physical Requirements- Ability to access and navigate all areas of the facility.
- Ability to travel domestically and internationally as business needs require.
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to communicate effectively with employees, customers, and leadership, including delivering presentations to small and large groups.
- Ability to occasionally lift up to 25 pounds.
- Ability to stand, walk, bend, and climb stairs throughout the facility as needed.
Benefits- Salary: $104,228 - $129,000 annually, based on experience and qualifications.
- Performance-based bonus opportunity available.
- Medical, dental, and vision insurance.
- Company-paid life insurance and short-term disability coverage.
- Optional supplemental insurance plans.
- 401(k) with company match.
- Paid time off (PTO) and paid holidays.
- Employee Assistance Program (EAP).
