Bachelor's degree in business, engineering, or related field (or equivalent experience).
Minimum 5 years of experience in operations management, preferably in a technical or regulated environment.
Experience managing teams and budgets.
Knowledge of calibration processes and ISO/IEC 17025 accreditation preferred.
Strong understanding of calibration services and laboratory operations.
Responsibilities
Manage day-to-day branch operations, including scheduling and resource allocation.
Ensure timely completion of calibration services and adherence to turnaround commitments.
Monitor branch performance metrics and implement improvement plans.
Collaborate with Technical Manager and Quality Coordinator to maintain ISO/IEC 17025:2017 compliance.
Support internal/external audits and ensure corrective actions are implemented.
Review customer requests and maintain strong customer relationships through proactive communication.
Manage branch budget and identify opportunities for growth.
Benefits
Comprehensive medical coverage to support your well-being.
Preventive and restorative dental care to keep you smiling.
Coverage for eye exams, glasses, and contacts.
401(k) with company match for retirement savings.
Company-paid life insurance for peace of mind.
Paid time off (PTO) for a healthy work-life balance.
Paid company holidays to celebrate and recharge.
All necessary tools and technology supplied to help you succeed.
Full Job Description
The Branch Manager is responsible for overseeing all operational, administrative, and customer service activities within an ISO/IEC 17025:2017 accredited calibration laboratory. This role ensures the branch meets financial, quality, and service objectives while maintaining compliance with accreditation standards and company policies. The Branch Manager serves as the primary leader for branch operations, driving efficiency, customer satisfaction, and team development. Key Responsibilities Operational Leadership:
Manage day-to-day branch operations, including scheduling, resource allocation, and workflow optimization.
Ensure timely completion of calibration services and adherence to turnaround commitments.
