Bachelor's degree or extensive industry and management experience.
2-5 years of experience managing a team of 5 or more individuals.
Strong customer service and communication skills.
Excellent problem-solving abilities and attention to detail.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Responsibilities
Supervise and develop branch administrative staff for optimal performance.
Act as the main point of contact for HQ communications, including billing and payroll audits.
Ensure compliance by training staff on company policies and state regulations.
Conduct client assessments, including intakes and care planning.
Assist staffing supervisors in scheduling caregivers with clients.
Perform quality audits to ensure thorough documentation and follow-up.
Promote high satisfaction levels among clients and employees.
Resolve escalated client or caregiver issues with office staff.
Align marketing strategies with branch capacity and goals.
Benefits
Unlimited PTO for flexibility and rest.
11 paid holidays to celebrate with loved ones.
Comprehensive insurance options for health and wellness.
Company-paid life and AD&D insurance for peace of mind.
401(k) plan with company matching for financial security.
Health Savings Account to manage healthcare costs.
Employee Assistance Program for personal and professional support.
Company-provided equipment for work efficiency.
Ongoing development through training and coaching.
Bonus program based on performance incentives.
Structured Operations Academy training for new hires.
Full Job Description
As the Branch Manager, you will:
Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance.
Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits.
Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
Assist Staffing Supervisors: Help schedule caregivers with clients as needed.
Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up.
Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees.
Resolve Concerns: Work with office staff to address escalated client or caregiver issues.
Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals.
And More!
Minimum Qualifications
Education: Bachelor's degree (or extensive industry and management experience).
Experience: 2-5 years of managing a team of 5 or more individuals.
Skills: Strong customer service, communication, problem-solving, and attention to detail.
Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint).
Preferred Qualifications
Experience in Home Care: Background in a home care and/or healthcare setting (preferred but not required).
Healthcare Management Degree: Helpful for understanding industry standards.
Work Schedule
Our Bellingham office is a vital part of our company. Typical office hours are Monday - Friday, 8 AM - 5 PM. However, you will oversee operations that run 24/7, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, but occasional visits to client homes, partner facilities, or conferences may be necessary. Ongoing community marketing efforts will also require driving.
Pay Range: $80,169k - $85k / Yr
What We Offer
Unlimited PTO: Enjoy the flexibility to take the time you need for rest and rejuvenation.
11 Paid Holidays: Celebrate holidays with family and friends without worry.
Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
401(k) Plan: Secure your financial future with our retirement plan, including company matching.
Health Savings Account: Manage your healthcare costs effectively.
Employee Assistance Program: Support for personal and professional challenges.
Work Equipment: Company-provided computer and office setup.
Ongoing Development: Participate in weekly training meetings, annual summits, and continuous coaching.
Bonus Program: Opportunity to earn bonuses based on performance.
Operations Academy Training - New hires complete our Operations Academy, a structured training program designed to prepare them for success in their role.
If you're ready to lead a dedicated team and make a meaningful impact in the community, we'd love to hear from you!
