Branch Manager, Expedited Services

SUMMARY

The Branch Manager is responsible for the overall leadership, growth, operational performance, and profitability of the branch. This role has direct accountability for the branch P&L, customer service, operations, sales execution, employee development, and regulatory compliance.

ESSENTIAL JOB FUNCTIONS

·  Lead all aspects of the branch, including operations, sales support, customer service, staffing, and financial performance.

·  Own the branch P&L and deliver revenue, gross profit, EBITDA, and budget objectives.

·  Ensure consistent execution of time-critical shipments and appropriate operational coverage in a 24/7/365 environment.

·  Maintain availability and responsiveness outside normal business hours for significant customer, operational, staffing, or service issues requiring management involvement.

·  Ensure appropriate escalation procedures and management coverage are in place for nights, weekends, and holidays.

·  Partner with sales to drive new customer acquisition, expand existing accounts, and maintain a healthy sales pipeline.

·  Build and maintain strong relationships with key customers while proactively addressing service issues and at-risk accounts.

·  Manage labor, overtime, vendor costs, transportation expenses, and other controllable costs.

·  Recruit, coach, develop, and hold team members accountable for performance.

·  Establish clear operating procedures and drive continuous improvement across the branch.

·  Ensure effective use of company TMS, CRM, tracking, and financial systems.

·  Maintain compliance with company policies and applicable TSA, DOT, IAC, safety, and transportation requirements.

·  Collaborate with other Expedite Services branches to share resources, capacity, customers, and best practices.

Key Performance Indicators

Financial: Revenue growth, gross profit, margin, EBITDA, and performance versus budget. 

Sales: New customers, pipeline development, account growth, and customer retention. 

Operations: On-time service, shipment accuracy, productivity, and cost management. 

People: Employee performance, development, accountability, and retention. 

Customer: Service quality, issue resolution, and key-account retention. 

Compliance: Safety, TSA, DOT, IAC, and company-policy adherence. 

Leadership Expectation

The Branch Manager is expected to operate with an ownership mindset, taking responsibility for the branch’s people, customers, operations, growth, and financial results. Because the branch operates in a time-critical logistics environment, the Branch Manager must maintain appropriate visibility and availability to support the operation 24/7/365 when significant issues or customer needs arise.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

·  5+ years of transportation, logistics, freight forwarding, or expedited transportation experience preferred.

·  Leadership or branch management experience strongly preferred.

·  Experience with expedited air freight and dedicated ground transportation.

·  Strong understanding of P&L management, pricing, margins, cost control, and vendor management.

·  Proven ability to lead teams and drive accountability.

·  Strong customer-facing, communication, and problem-solving skills.

·  Ability to make sound decisions in a fast-paced, time-sensitive environment.

·  Ability and willingness to remain accessible outside normal business hours, including nights, weekends, and holidays, when operational or customer needs require leadership support.

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WHAT WE OFFER

• Medical, Dental, and Vision insurance

• 401k + matching contribution

• HSA + matching contribution

• Paid Time Off

• Life Insurance

• Employer-paid short and long-term disability insurance

• ...and more!