High school diploma or equivalent required; Bachelor's degree in business management preferred.
Minimum 10 years of experience in the heavy equipment industry with supervisory experience.
Strong understanding of business operations and financial management, including P&L interpretation.
Proficiency in Microsoft Office, ERP systems, and CRM platforms.
Effective verbal and written communication skills.
Demonstrated problem-solving and adaptability in a fast-paced environment.
Responsibilities
Lead and oversee all Branch Service Operations to meet revenue and performance goals.
Plan and manage service activities, including budgeting and forecasting.
Analyze financial statements to drive operational and financial improvements.
Recruit and develop service team members for talent and succession planning.
Enforce service policies and safety standards for a consistent work environment.
Collaborate with internal teams and customers for high-quality service delivery.
Support labor relations and administration of union matters.
Benefits
Comprehensive health and wellness programs.
Opportunities for professional development and training.
Supportive work environment focused on safety and teamwork.
Potential for career advancement within the organization.
Full Job Description
JOB DESCRIPTION:
Lead and oversee all Branch Service Operations (Machinery, Power Systems, Rents, and Parts) to meet revenue, profitability, and performance goals.
Plan, monitor, and manage service activities, including budgeting and forecasting, to ensure alignment with company objectives.
Analyze monthly financial statements and drive continuous improvement in operational and financial performance.
Recruit, develop, and evaluate service team members to ensure strong talent, engagement, and succession planning.
Enforce service policies, procedures, and safety standards to maintain consistency and a safe working environment.
Collaborate with internal teams and external customers to ensure high-quality service delivery aligned with company values.
Support labor relations, including administration of union matters and other workforce considerations.
RECOMMENDED QUALIFICATIONS
High school Diploma or equivalent required.
Bachelor's degree in business management is preferred.
Minimum 10 years' experience in the heavy equipment industry with progressive supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Strong understanding of business operations, industry practices, and financial management, including interpreting P&L statements.
Proficiency with Microsoft Office, ERP systems, and CRM platforms.
Effective communication skills with the ability to clearly convey information verbally and in writing.
Demonstrated problem-solving, prioritization, and adaptability in a fast-paced, evolving environment.
