Associate degree in Business or related field preferred
Minimum 3 years of Branch Management experience or equivalent
Proven results in service and leadership roles
Strong organizational and multi-tasking skills
Effective interpersonal and communication skills
Ability to adapt to change and think strategically
Physical capability to lift 10 pounds and stand for long periods
Responsibilities
Bring Broadview's mission to life through exceptional member experiences
Model and coach team on member relationships and business development
Build relationships with commercial clients alongside Commercial Lending
Collaborate on delivering exceptional concierge member service
Advance employee development through appraisals and feedback
Ensure training and development of staff yield strong results
Achieve branch operational objectives and ensure team compliance
Monitor maintenance for a positive and safe environment
Assist in disaster recovery tasks and regular testing
Lead a positive community presence through events and representation
Benefits
Competitive benefits package
Opportunity to impact member experience and team success
Support for employee development and training
Engagement in community and volunteer events
Flexible work location based on business needs
Full Job Description
To lead a retail banking branch team to deliver our mission to benefit every member, every time, every day. Responsible for in-branch member experience, team member development, branch operations, and achievement of team performance. Provide outstanding member service and dynamic leadership, while creating a productive and engaging work environment.
WHAT YOU'LL DO
Bring Broadview's mission to life, ensuring member experience is second to none
Model and coach branch team on deepening member relationships, member advocacy, and business development
Build relationships with commercial clients, partnering with Commercial Lending and Business Development
Collaborate with other departments and CUSOs on delivery of exceptional concierge member service
Advance employee development and succession planning through regular performance appraisals, feedback, and by creating individual development plans
Ensure ongoing training and development of staff through direct observations, meetings, reviewing dashboards, development plan progress, goals, and overall performance to yield strong individual and team results
Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations
Achieve branch operational objectives and take accountability for the team's compliance with all Credit Union policies, procedures, and audits
Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience
Assist in the recovery and restoration of tasks assigned in a disaster recovery situation, as well as regular disaster recovery testing
Establish, model, and lead a positive presence within the community by delivering the Broadview brand with every member interaction, including any community/volunteer events, committees, and council representation
LET'S TALK IF YOU
Have an Associate degree in Business or related field preferred and a minimum of three years of Branch Management experience, or equivalent combination of experience and education
Have a minimum of three years' service experience with proven results
Are an enthusiastic leader with proven record of success in a leadership role
Have strong organizational and multi-tasking skills
Have effective interpersonal, verbal, written, and auditory communication skills
Have the ability to adapt to change, and think strategically
Are flexible to work out of any location at any time, based on business needs
Are able to lift at least 10 pounds and stand for long periods of time
Compensation: $72,182 - $88,400, plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
