BPO Sales Lead

POSITION OVERVIEW

We are seeking an experienced and results-driven BPO Sales Lead to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients.

 

As BPO Sales Lead, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Strategic Sales LeadershipDevelop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.

• Enterprise Client AcquisitionIdentify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.

• Relationship ManagementBuild and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.

• Solution DevelopmentCollaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.

• Market ExpansionMonitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.

• Sales Team DevelopmentRecruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.

• Performance ManagementDefine and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.

• Cross-Functional CollaborationWork closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.

• Budget OversightManage the sales budget, ensuring optimal resource allocation and ROI.

• Industry RepresentationRepresent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred
• 10+ years of progressive sales experience, with at least 5 years in the BPO industry
• Proven success in selling complex outsourcing solutions to enterprise clients
• Track record of exceeding revenue targets in competitive environments
• Expertise in long sales cycles, high-value contract negotiation, and consultative selling
• Exceptional leadership, team-building, and strategic planning skills
• Strong communication, presentation, and relationship-building abilities
• Proficiency in CRM systems and sales analytics tools
• Deep understanding of BPO operations, market dynamics, and client needs
• Willingness to travel extensively for client meetings and industry events
• Ability to foster a culture of innovation, accountability, and continuous improvement

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

 

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.