BPO RFP Writer

POSITION OVERVIEW

Are you a persuasive communicator with a knack for crafting winning proposals and driving new business? We’re looking for a BPO RFP Writer to join our team and lead the development of compelling proposals that secure high-value clients across industries.

 

This role is ideal for a goal-oriented, strategic thinker with deep experience in business development, sales strategy, and client relationship management especially within the outsourced contact center and BPO space.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

• Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking.
• Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities.
• Proposal Writing: Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses.
• Content Management: Maintain and update proposal templates, presentation decks, and client communication materials.
• Executive Engagement: Present proposals and strategies to senior leadership and C-level executives with confidence and clarity.
• CRM Oversight: Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting.
• Brand Visibility: Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree or equivalent experience in business, communications, or related field.
• 5+ years of leadership experience in sales, proposal writing, or business development.
• Proven ability to translate strategic vision into actionable plans with measurable outcomes.
• Strong background in complex deal structuring, financial modeling, and contract negotiation.
• Experience in BPO and contact center operations (inbound, outbound, chat, email).
• Exceptional writing, editing, and presentation skills.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Ability to work independently, manage multiple priorities, and travel as needed.
• Demonstrated thought leadership and ability to inspire cross-functional teams.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. (Does not apply in Canada)

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

 

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.