5-8 years of retail supervisory experience in the luxury sector
Strong oral and written communication skills
Entrepreneurial mindset for autonomous business development
Proven ability to build and maintain valuable relationships
Team-oriented with excellent coaching skills
Flexible schedule including weekends and holidays
Willingness to travel for client activations
Responsibilities
Collaborate with leadership to implement client recruitment and retention strategies
Build a network of influential clients in local and international markets
Propose tailored activations for targeted client groups
Partner with Retail and Marketing teams for market-relevant activities
Host cultural engagements as the brand ambassador
Drive store sales and KPI targets
Motivate staff and foster client relationships throughout the sales process
Maintain store standards and ensure healthy stock levels
Benefits
Comprehensive training and development programs
Opportunities for career advancement
Dynamic work environment in the luxury sector
Employee discounts on products
Participation in exclusive brand events
Full Job Description
Summary Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.
Sub-Job Family Description - Store Manager: Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.
Job Description
Base Salary: $140,000 - $160,000 per year
Job Responsibilities:
Business Development
Collaborate with leadership to develop and implement PCRM strategies for recruiting and retaining new clients
Build a robust network of influential individuals and clients in both local and international markets to cultivate a qualified client base
Propose tailored Boucheron-specific activations and experiences for relevant groups of clients among various communities consolidated in a qualified list
Partner with Retail and Marketing & Communication teams to create market-relevant activities, including trunk shows, pop-up stores, dinners, and individual presentations
Host and co-host dinners, receptions and other cultural engagements as the ambassador of the House with celebrities, VICs, Influencers, and press (the official spokesperson for the press remains the CEO or Creative Director)
Sales
Drive the achievement of store's sales and KPI targets established by Leadership
Work with Retail teams in developing and implementing plans to maximize sales and meet or exceed goals and objectives
Function as role model to staff, demonstrating professional demeanor and promoting a client-centric attitude
Motivate the team and contribute personally to building client relationships throughout every step, from recruitment to outreach activities
Provide a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service
Establish personal sales goals for staff and monitor sales performance
Operations:
With the support of the Assistant Boutique Manager/Director,
Maintain store standards in accordance with corporate policy
Ensure healthy stock level and product mix to reflect sales and customer demand
Generate ongoing market intelligence
Work with local Merchandising to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations: including signage, and assortment in all departments
Report any theft or suspected theft by clients or employees to the appropriate parties immediately
Be cost conscious
Serve as the primary point of contact for both corporate and the store employees
Human Resources
Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
Continually evaluate and react to performance issues and actively recruit sales candidates
Train and develop sales associates in all aspects of the business; direct and monitor training and development for all store personnel
Partner with Human Resources department in employee's annual performance reviews
Prepare and submit time schedules as prescribed by corporate policy
Approve payroll and all time-off requests on a bi-weekly basis
Submit commissions monthly*
Maintain a pipeline of qualified talent through networking
Qualifications
Bachelor's Degree
Excellent oral and written communication skills
5-8 years retail supervisory experience in the luxury sector
Entrepreneurial mindset, able to develop their own business and client portfolio autonomously
Highly skilled at creating valuable relationship and developing new connections
Team oriented worker with excellent interpersonal skills, able to transfer knowledge to and coach their team
Ability to work a varied schedule, including weekends and holidays
Ability to travel to execute locally relevant client activations and develop client network (with the support of local HQ if necessary)
Customer relations and customer service professional
