Full Job Description
Note: Only Candidates Serving in the Permanent Civil Service Title of Administrative Manager will be considered for interview.
Appointments are subject to OMB Approval.
Under Direction of the Director of Borough Operations, with latitude for independent initiative and judgement, the Borough Manager plans and manages the day-to-day clerical operations of the Borough office, oversees all activities within the office and ensures compliance with the organizations policies and procedures. Ensures proper development, supervision, and discipline of all office staff. Ensures every employee is properly trained to complete his or her assigned tasks. Develops and/or implements adequate controls to ensure the prompt and accurate processing of the office's workload. Provides authoritative review and resolution of customer service issues, and extremely complex billing, including but not limited to, interpretation of NYC Waterboard Rules and Regulations. Responds to escalated complaints from customers and office staff. Helps to improve customer service by contributing information and making recommendations for improvement. Implements and/or adheres to existing bureau and agency service standards pertaining to productivity, quality, and customer service. Resolves staffing concerns and escalates matters when necessary. Responds promptly to information requests from Supervisor and senior leadership and prepares/distributes analysis and reports timely. Conducts annual performance evaluations, quarterly probationary appraisals, and regular coaching sessions with subordinates to discuss performance, development and/or to follow up on employee action plans.
Physical /Environment Factors
Busy Customer Service Environment
Heavy Phone Volume
Long Periods of Sitting
Intensive Computer Work
Preferred Skills
Strong analytical and organizational skills
Outstanding written and oral communication skills
Ability to multi-task and work under pressure.
Strong critical thinking and strategic planning skills
To Apply
To apply click the "Apply Button Now"
Hours/Shift
35 hours per week
Work location
Various Locations
Recruitment Contact: Grace Pigott
ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C
1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
satisfactory, full-time progressively responsible experience as described in "1"
above, 18 months of which must have been in an administrative, managerial,
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all
candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative, managerial, executive or supervisory
experience described in "1", "2" or "3" above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 32bd
years.
