Summary

The BMS Service Project Manager leads day-to-day service operations and service-related project execution for building automation systems in data centers and other mission-critical environments. This role manages a team of BMS Service Technicians who diagnose, troubleshoot, repair, commission, and optimize control systems across customer sites.

The position is responsible for coordinating technician deployment, supporting escalated technical issues, ensuring service work is completed safely and efficiently, and maintaining accurate tracking of service project progress. The role provides field leadership and technical support while partnering with the Construction Manager, BMS Service, on project planning, customer communication, and operational priorities. This role requires 50%+ overnight travel across the country for service repair projects.

Outcomes
• 60; 90% of service work completed within committed timelines
60; 90% first-time resolution rate on assigned service projects and escalated service calls
60; 97% quality acceptance rate with minimal callbacks or rework
60; 100% of service documentation and reporting submitted accurately and on time
60; Monthly labor forecast accuracy within +/- 5%
60; Demonstrates accountability, technical leadership, and sound judgment during service events and system outages

Responsibilities

Service Operations & Execution:
60; Lead daily activities of BMS Service Technicians across assigned service projects and customer sites
60; Coordinate technician scheduling, dispatch, and resource allocation to support service commitments
60; Monitor service progress and ensure work is completed safely, efficiently, and in accordance with company standards
60; Support execution of service projects, repairs, commissioning activities, system upgrades, and corrective actions
60; Track project milestones, labor utilization, and service completion status
60; Escalate resource constraints, schedule risks, and customer-impacting issues to the Construction Manager

Technical Leadership:
60; Serve as the primary technical escalation point for technicians on complex controls issues
60; Support or perform advanced troubleshooting of BMS hardware, software, controllers, integrations, and networks when required
60; Review root-cause analysis and corrective actions for recurring system issues
60; Validate commissioning activities, programming changes, and system modifications
60; Ensure service documentation and technical records are completed accurately and consistently
60; Promote troubleshooting best practices and continuous technical development across the team

Project & Administrative Coordination:
60; Maintain service schedules, work-order status, documentation, and project reporting
60; Support forecasting, labor planning, and budget tracking for assigned service work
60; Identify potential change-order opportunities and communicate them to management
60; Coordinate equipment, materials, subcontractors, and internal resources needed to complete service activities
60; Ensure all service records, reports, and closeout documentation are submitted accurately and on time

Customer Communication & Team Leadership:
60; Coordinate service updates, outage communications, and project status information with customers and internal stakeholders
60; Partner with the Construction Manager on escalated customer concerns and service recovery efforts
60; Ensure customers receive timely communication regarding service progress and issue resolution
60; Coach, develop, and support BMS Service Technicians through field leadership, training, and mentorship
60; Reinforce quality, safety, and documentation standards across all service activities

Minimum Qualifications
60; 4-7 years of BMS, BAS, HVAC controls, or building automation experience
60; 1-3 years leading technicians, crews, or field service operations
60; Experience creating and upholding Method of Procedures (MOPs) to manage projects.
60; Experience coordinating service projects, work orders, schedules, and field resources
60; Advanced troubleshooting capability across controls systems, networks, and integrations
60; Experience working in data centers, mission-critical facilities, healthcare, or similar environments

Working Conditions/Physical Requirements

• Work environment: Hybrid role across office and field environments supporting active construction and retrofit projects
• Physical requirements:
  • Sitting, standing, and occasional site visits
  • Ability to review field conditions and coordinate with site teams
• Schedule expectations:
  • Standard working hours with project-driven variability
  • Travel required based on project portfolio

Disclaimers

This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, client demands, system changes, or economic conditions. Employees are expected to perform other job-related duties as assigned.

$115,000 - $130,000 a year

Base Salary

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

What else can we offer you?

We offer a fantastic lineup of benefits, including Medical, Dental, Vision, FSA, HSA, 401k Matching, Paid Vacation, Paid Sick, Paid Holidays, Paid Parental Leave, Paid Short Term & Long Term Disability, Tuition Reimbursement, and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!

Not sure you meet every single requirement?

Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis, we're committed to building an inclusive and equitable team-so if this role excites you, we'd love to hear from you, even if your experience doesn't match every single qualification.