BMC Remedy/Helix Developer

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Interim Secret

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

** Position is currently pending funding. **

MEANINGFUL WORK AND PERSONAL IMPACT
As a BMC Remedy/Helix Developer the work you’ll do at GDIT will be impactful to the mission of the NESD Helix engineering team.

• Provide accurate technical guidance on application and integration capability. 

• Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.

• Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio and build data import files for Foundation and Transactional Data.

• Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems

• Develop Digital Workplace Service Offerings

• Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes.

• Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.

• Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.

• Identify and communicate gaps between out of the box workflow and custom requirements.  Work with teams to provide out-of-the-box solutions in order to minimize customization.

• Maintain system integrity by utilizing defined configuration control practices and change management processes.

• Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products. 

• Communicate verbally and in written form in a professional manner with customers, peers, and leadership.

• Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed. 

• Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.

WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. Our BMC Remedy/Helix Developer must have:

• Security Clearance Level: Candidate must be able to obtain + maintain an Interim Secret security clearance prior to a start date.

• Required Experience: 5+ years of software development experience.

• BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.

• Experience with SAAS solutions or AWS Cloud environments

• Experience with BMC Remedy version 23.x or higher

• Experience with ITIL methodologies, ITIL Foundation a plus.

• Experience with Helix/Remedy application process flows.

• Expert familiarity in one or more 23.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management

• Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.

• Optional: Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager

• Experience working in anAgile project methodology environment. JIRA story management a plus but not required.

• Excellent ability to communicate and convey ideas in verbal and written form

• Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.

• Advanced ability to analyze data with Microsoft Excel or comparable tools.

• Ability to create and describe process flows in Microsoft Visio or comparable tool

• Experience managing documents in Microsoft SharePoint

• Working knowledge of relational databases

• Understanding of networking concepts and OSI rules

• Ability to utilize logging to troubleshoot issues.

• Experience providing demonstrations to customers

• Experience gathering requirements from customers

• Experience documenting requirements

• Experience working with multiple projects and team members

• Demonstrated ability to work productively in a remote location.

• Required Certification: CompTIA Security+ CE certification {may obtain within 3 months from start date}.

• Education: BS degree; additional years of experience may be considered in lieu of degree.

• Position Timeline: Position is pending funding.

• Work Location: Remote

• US Citizenship Required

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.