This is a REMOTE role. We are unable to sponsor employment authorization, now or in the future, for this role.
The Senior Platform Specialist is the “go to” role for the business users needing assistance with advanced projects, changes, issues and/or problems and need advice and assistance in resolving those needs within the platform. Lineage is at the beginning of a global role out of the Blue Yonder (BY) TMS platform and the Senior Platform Specialist will play a crucial role in the successful deployment and then ongoing maintenance of the this platform and must have experience in TM, TMOD and approaching this role with Global thinking.
The Senior Platform Specialist is a unique role combining part business analyst, part platform expert, and part program/project manager to help lead the platform roll-out and support the business after the successful execution. The ideal candidate will possess deep expertise in TMS systems (BY specifically), have a solid understanding of supply chain logistics, know or be able to coordinate needed expertise to provide solutions, and be adept at collaborating with cross-functional teams to ensure a seamless platform rollout and SLAs and enhancement needs are managed during steady-state.
The Senior Platform Specialist helps to shape the overall application/platform strategy and project portfolio by assisting in soliciting demand from the various business areas as well as ensuring valuable innovative technical solutions are brought forward and considered.
Key Responsibilities
- Quickly learns the various current core business processes within all the trucking markets of Lineage globally and the underlying systems and manual processes that support those processes at a very high level
- Maintains and develops internal business relationships and IT relationships to learn and influence the various key business and IT stakeholders.
- Partners with business and technology partners to elicit, analyze, translate, and document requirements/needs and drives solutions to solve those needs
- Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
- Determines platform solutions or configurations by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
- Works with executive and senior leaders to create and maintain an operating plan to achieve the strategic vision and operating platform that defines the people, processes, tools, and technology
- Provides internal support for evaluation of needed system functionality in existing and proposed applications to ensure solutions are optimized for quality and ongoing support.
- Helps to design and maintain integrations between the BY platform and other standard/strategic solutions globally. Evaluates non-standard integration needs to determine the best step for those needs.
- Manages the delivery of configuration and/or development needs to mitigate business requirements. Guides the business in the proper solution for those needs.
- Coordinates with business areas to ensure proper testing, documentation, and training for solutions
- Coordinates the project resources to ensure that projects are delivered on time and within budget
- Helps to ensure proper support and maintenance for IT systems are in place and participates in major incident management processes
- Helps to ensure proper licensing agreements are in place for COTS/SaaS application, cost are managed properly, and renewals are timely
- Helps to ensure proper SOX controls and security protocols are in place for systems within the Redistribution division
- Monitor system performance and propose enhancements to improve efficiency and user experience.
- Stay updated on industry trends and advancements in transportation management systems.
Skills
- In depth knowledge of Blue Yonder9s TMS SaaS solutions with implementation or upgrade experience
- Must have an in depth knowledge on TMOD and TM within Blue Yonder.
- Strong understanding of transportation, logistics and supply chain processes.
- Proven project management skills with the ability to manage multiple tasks, situations and deadlines.
- Able to understand business functionality (distribution business preferred) and translate it into application requirements
- Excellent understanding and experience with managing business complexity, project interdependencies, and organization change
- Intellectual curiosity and the ability to question thought partners across functional areas
- Outstanding written, verbal, and visual communication skills
- Proficient in data analysis and problem-solving skills. The ability to quickly troubleshoot problems that may arise from the transportation business area
- Ability to partner with other technical subject matter experts (SMEs) both internally and externally to identify the path (or paths) of resolution
- Strong understanding of basic system engineering, information risk and security guidelines, and architecture standards
- In depth understanding of the various software development lifecycles (e.g. Agile, Waterfall, etc.)
Experience
- Minimum of 12 years of IT experience
Education Requirements
Bachelor's degree in Computer Science or Business area; MBA a plus
#LI-Remote
