Biopharma Production Systems Specialist

As a Biopharma Production Systems Specialist (BPSS) at Avantor, you will play a pivotal role in supporting customers as they work to bring life-changing therapies to patients. The BPSS is responsible for customer consultation, technical sales support, and business development activities for Avantor's Biopharma Production hardware platforms and associated consumables throughout the assigned territory. Systems Specialists partner closely with the regional Biopharma Production team to develop and execute territory and account-based strategies that drive growth and achieve business objectives.

This is a remote, field-based role supporting customers throughout the greater Boston/New England region and Canada, as the key markets within the territory. Due to the territory coverage, candidates may reside anywhere within the New England region, with the ability to travel regularly throughout the assigned geography. Travel is expected to be approximately 50%.

This position is aligned to the Biopharma Production Business Unit and reports directly to the Regional Director of Biopharma Production Sales.

What we’re looking for

• Education: Bachelor’s degree in Biology, Chemistry, Engineering or relevant life/sciences concentration(s); Masters degree is a plus.
• Experience: Minimum 5 years in biopharmaceutical manufacturing or supplying technical products to the biopharma industry or similar/relevant experience. 
  • Minimum 1 year in a Sales role. 
  • Full Driver’s license. 
  • Willingness and ability to travel to customer locations up to five days per week based on business and customer needs.
  • Travel is expected to average approximately 50% of the time, with occasional international travel as business needs require.
• Collaboration Tool: Strong knowledge of MS Office applications (PowerPoint, Excel, and Word). 
• Preferred Qualifications: 
  • 6-8 years experience in biopharmaceutical manufacturing or supplying technical products to the biopharma industry.
  • 3 years in a Sales role.

How you will thrive and create an impact   

The BPSS is viewed by both the company and customers as a technical expert in the production of biologics (e.g. Upstream manufacture, Downstream manufacture and Fill & Finish). They should have strong written and verbal communication skills and excel in establishing, maintaining, and growing business relationships with customers. They will actively lead initiatives with their colleagues to identify, develop, and close new business opportunities for their assigned regional Biopharma Product Sales team.

• Sales Strategy - Create and execute effective territory and account-based strategies to accelerate pipeline development and establish new customers to exceed territory business goals for hardware platforms and associated consumables. 
• Pipeline Management - Take a leading role in the management of pipeline opportunities following the qualification stage by using our CRM platform and associated business intelligence (BI) tools. Key responsibilities include customer consultation and requirements gathering, opportunity strategy and proposal creation, presentation of Avantor value proposition, execution of technical product demonstration and negotiation of final contract terms and pricing. 
• New Business Generation - Raise regional awareness through the support of opportunity nurturing and promotional activities such as technical presentations and applications development to establish credibility with technical end-users. 
• Relationship Management - Ensure post-sale customer satisfaction and maintenance of a network of successful users to encourage long-term adoption of Biopharma Production Hardware and associated consumables. Play a role in customer relationship mapping to identify end-users of our products and systems. 
• Product Strategy - Partner closely with Product Management and Strategic Marketing to define commercial product strategies and help monitor the success of these strategies using available CRM and BI tools. 
• Sales Team Effectiveness - Foster an environment of continuous learning and information sharing across the team. Support Sales Operations and Strategic Marketing to develop and deliver sales training. 
• Sales Process Administration - Use CRM system for consistent reporting and information exchange. Closely track the sales cycle, competitive position, forecasted sales and win/loss results to support business insights and sales strategy refinement. 
• Dynamic Support – Participate in or lead other special projects or duties as assigned. 

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Goal-oriented, self-motivated team player capable of handling multiple priorities simultaneously.  
• Innovative mindset and ability to form effective growth strategies. 
• Ability to be flexible in a fast-changing environment and work effectively under pressure. 
• Comfortable navigating within a matrix to ensure projects are established, maintained and executed in an efficient manner.  
• Strong public speaking and presentation abilities, particularly for complex subject matter. 
• Excellent communication skills; both verbal and written English. 
• Strong demonstration of collaboration across all functions and levels within an organization. 

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The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.