Billing & Collections Manager

We are seeking an experienced Billing & Collections Manager to lead our centralized Revenue Cycle Management (RCM) team, overseeing billing, accounts receivable, and collections across hospice agencies nationwide. This role is ideal for a proven people leader who excels at coaching and developing employees, establishing clear performance expectations, and driving measurable results through productivity, quality, and collections metrics.

The successful candidate will combine strong healthcare billing and revenue cycle expertise with hands-on leadership, the ability to improve processes, and the confidence to lead an experienced team through operational change. Experience in hospice or another post-acute healthcare setting is strongly preferred, along with knowledge of Medicare, Medicaid, and Commercial/Managed Care reimbursement.

• Lead and manage the centralized billing and collections team, providing direction, coaching, performance feedback, and employee development to support a high-performing team.
• Establish clear performance expectations and accountability for individual and departmental productivity, quality, timeliness, and collections results.
• Conduct performance evaluations, address performance concerns, implement corrective action when necessary, and support ongoing employee growth and development.
• Oversee billing, claims submission and follow-up, accounts receivable, and collections to maximize reimbursement, reduce aged receivables, and improve cash flow.
• Monitor and analyze key performance indicators (KPIs), identify trends and barriers to performance, and implement action plans to achieve departmental goals.
• Provide hands-on guidance and problem-solving for complex billing, reimbursement, and collection issues while maintaining focus on overall team performance and operational priorities.
• Evaluate existing workflows, identify operational gaps, and implement sustainable process improvements that strengthen efficiency, accuracy, and results.
• Ensure billing practices, patient account records, cash receipts, and related financial processes are accurate, timely, and compliant with applicable regulations, internal controls, and organizational policies.
• Partner with agency leadership and cross-functional Support Center teams to resolve billing issues, improve processes, and ensure accurate patient and account information.
• Develop, maintain, and communicate departmental policies, procedures, and best practices to promote consistent and effective operations.

• Minimum of 3 years of direct people-management experience, with demonstrated responsibility for performance evaluations, coaching, employee development, and corrective action.
• Minimum of 3 years of medical billing and collections management experience, with a strong understanding of accounts receivable and revenue cycle operations.
• Demonstrated success managing team performance through measurable KPIs, productivity expectations, quality standards, and accountability for results.
• Strong working knowledge of Medicare, Medicaid, and Commercial/Managed Care billing, reimbursement, and payer requirements.
• Hospice, post-acute healthcare, or long-term care revenue cycle experience preferred.
• Experience identifying operational gaps, implementing process improvements, and leading teams through organizational or workflow changes.
• Experience with third-party billing systems and electronic medical records (EMRs) required; NetSmart or MatrixCare experience preferred.
• Bachelor's degree in Accounting, Business Administration, or another applicable discipline preferred.
• Strong communication, problem-solving, and cross-functional collaboration skills, with the ability to set expectations, make decisions, and build productive working relationships.
• Demonstrated ability to balance hands-on operational knowledge with effective team leadership and strategic oversight.
• High degree of professionalism, discretion, and commitment to confidentiality.
• FLORIDA ONLY: This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. Visit https://info.flclearinghouse.comfor more information.

$80,000 - $90,000 per year (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidates relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.