Amazon

Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support

Amazon • $131K — $177K *
Seattle, WA 98115In-Person
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years technical engineering experience
  • Proficient in troubleshooting for compute, storage, networking, or other systems
  • Bachelor's degree required
  • Experience in customer-facing roles as a technical lead is preferred
  • Familiarity with AWS services or other cloud technologies is advantageous

Responsibilities

  • Act as the primary technical advisor for Enterprise Support customers
  • Guide customers through the cloud adoption lifecycle from planning to optimization
  • Recommend AWS offerings that align with customer strategies
  • Conduct analysis and present operational performance reviews
  • Review service disruptions and undertake pre-launch planning
  • Advocate customer needs within AWS for service improvements
  • Engage with customers regularly through meetings, both onsite and remote
  • Utilize resolution tools for rapid issue resolution
  • Collaborate internally with service teams to provide comprehensive support
  • Provide after-hours support for urgent issues and critical events

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching to support retirement savings
  • Paid time off and parental leave for work-life balance
  • Mental health support resources available
  • Flexible Spending Accounts for healthcare expenses
  • Adoption and surrogacy reimbursement coverage
Full Job Description
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role - it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.

Based in the United States, you will provide bilingual AWS technical support to Mandarin-speaking enterprise customers who have established or are expanding their presence in the US market. These customers span industries including E-commerce, Gaming, FinTech, AI/ML, SaaS, and Social Media. You will work closely with Account Team and AWS Support and Service teams to deliver exceptional customer outcomes.

Full professional proficiency in Mandarin (speaking and writing) is required for this role. Strong working proficiency in English is also required. You will ensure customers receive seamless technical support in their preferred language while navigating the US AWS infrastructure landscape.

This is an exciting time to join - our customers are rapidly adopting Generative AI and AI/ML services on AWS, from Amazon Bedrock and SageMaker to custom model training on GPU infrastructure. As a TAM, you will be at the forefront of helping customers navigate this transformation, guiding them on architecture, operational readiness, and best practices for AI workloads in production. You will also leverage AI-powered tools in your own workflow to deliver faster, more proactive support.

Key job responsibilities

- Act as a single point of contact for Enterprise Support customers, building trusted advisor relationships

- Provide strategic technical guidance across the full cloud adoption lifecycle - from migration planning to operational optimization

- Make recommendations on how new AWS offerings (including GenAI, AI/ML) fit into customer strategy and architecture

- Complete analysis and present periodic reviews of operational performance to customers

- Provide detailed reviews of service disruptions, metrics, and prelaunch planning

- Champion and advocate for customer requirements within AWS (e.g., feature requests, service improvements)

- Participate in customer meetings (onsite or remote) and maintain regular engagement cadence

- Leverage customer resolution tools across all service groups to facilitate rapid resolution of customer concerns

- Work directly with AWS service engineers to ensure customer issues are resolved expediently

- Collaborate with internal teams including DSE, SBAS, and account teams to deliver holistic support

- Available for non-business hours support to handle urgent issues and critical events

BASIC QUALIFICATIONS

- 3+ years of technical engineering experience

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

- Bachelor's degree

PREFERRED QUALIFICATIONS

- Experience with AWS services or other cloud offerings

- Experience in internal enterprise or external customer-facing environment as a technical lead

- Experience with AWS services or other cloud offerings

- Experience in internal enterprise or external customer-facing environment as a technical lead

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 131,300.00 - 177,600.00 USD annually

USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually

USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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