Purpose:The eCommerce Web Specialist supports the growth, adoption, and day-to-day effectiveness of our B2B eCommerce Platform (WebShop). This role focuses on customer onboarding, platform adoption initiatives, content and journey optimization, and ongoing digital support activities.
Working closely with Sales, Marketing, Customer Service, and IT, the role helps identify ideal platform users, supports adoption campaigns, and contributes to continuous improvement of the self-service customer journey.
What you'll do:
- Support customer acquisition and adoption initiatives through journey optimization and SEO hygiene
- Identify ideal customers and assist with onboarding and outreach campaigns
- Deliver customer and internal training sessions
- Create tutorials and self-service learning materials
- Monitor platform performance and identify improvement opportunities
- Support testing, issue tracking, and coordination with development teams
- Assist with day-to-day platform operations and inbox management
What it takes:Technology & Skills Experience working with SAP ERP
- Strong proficiency with Microsoft applications (Excel, Word, PowerPoint, Teams)
- Salesforce and HubSpot knowledge is an asset
- Comfortable working across multiple systems
- Openness to learning automation and AI-enabled tools
- Nice to have: experience with AI-enabled tools; candidates with stronger experience in automation or AI (e.g., Copilot, workflow agents) are encouraged and may grow faster within the role
Requirements- Bachelor's degree required, preferably in Information Systems / Technology
- Minimum of 2 years of relevant experience
- Excellent analytical and communication skills, bilingual would be an asset
- Fluency in English and French, both written and spoken, is essential for this role.
- A passion for staying informed about web, mobile, and digital media trends, current and future
- Experience with SAP, Salesforce, is considered an asset
- Proficiency with Microsoft Word, Excel, Google Analytics, HubSpot, SEM Rush and other analytical tools
Why this role is exciting This role offers hands-on exposure to digital commerce, customer enablement, and modern eCommerce platforms in a real B2B environment. You'll work cross-functionally and gain visibility into how digital tools drive business outcomes, with strong opportunities to learn and grow in analytics, automation, and AI-enabled tools.
Join us and you will be part of a company that values and supports your career. We offer competitive pay and benefits, with set schedules, steady work and opportunities for ongoing training and career progression.
Together we value innovation, efficiency, and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.
No artificial intelligence (AI) tools or automated systems are used in the screening, assessment, or selection of applicants for this position.
If you need assistance with the application or would like to request accommodation, call (877) 243-1030.
