The North America Benefits Manager is accountable for regional program performance, financial stewardship, supplier strategy, population-health insights, and regulatory oversight. The role independently evaluates program performance and risk, develops recommendations and business cases, and leads cross-functional implementation of approved health, welfare, retirement, leave, wellness, and related strategies across the United States and Canada.
What you'll do?- Lead North America benefits program performance management, including utilization review, cost and trend analysis, ROI, benchmarking and market studies, and make recommendations for improved management.
- Monitor population health, wellness, disability, pharmacy, behavioral health, retirement, leave patterns, and engagement trends to develop recommendations and implement programs intended to improve workforce health outcomes and program sustainability.
- Develop and present recommendations, business cases, budget management options, employee cost-share modeling, plan design options, and work with partners to implement changes.
- Manage benefits financial stewardship, including budgeting, forecasting, renewals, variance analysis, accounting and reserves coordination, actuarial valuations, dashboard analysis, and executive reporting.
- Lead supplier strategy and performance management, including network and service evaluation, compensation and fee analysis, clinical-program review, member experience, contractual agreements, and cost-containment opportunities. Recommend supplier interventions, corrective actions, program changes, and sourcing strategies.
- Establish supplier performance expectations, scorecards, service-level metrics, audit requirements, and corrective-action plans. Hold suppliers accountable for performance and lead resolution of material service, financial, compliance, and member-experience issues
- Support labor relations and union negotiations by developing benefits analyses, proposals, costing, benchmarking, and subject matter input in partnership with Legal, Labor Relations, and HR partners.
- Oversight for compliance and regulatory filings, assessing new requirements, fiduciary governance process, policy administration, financial controls, and documentation.
What you'll need:- A Bachelor's degree in Human Resources, Business Administration, Finance, Public Health, Economics or related field.
- 8+ years of progressive experience in health, retirement, wellness, and time-off benefits management, vendor management, financial management, compliance and regulatory, analytics, population health, and HR operations.
- CEBS, CBP, SHRM-SCP, SPHR preferred
- Consulting experience preferred
- Communications experience preferred
- Working knowledge of Canadian benefit programs, benefits regulatory considerations, vendor landscape, and Defined Benefit Pensions preferred
- Business judgment to balance business priorities, employee experience, financial stewardship, compliance, risk, and operational feasibility.
- Ability to influence cross-functional partners including HR, Legal, Finance, Payroll, EBS, Public Affairs, EHS, Labor Relations, IT, Procurement, and external suppliers.
- Strong data storytelling, dashboard development and interpretation, ROI analysis, and ability to translate complex benefits data into actionable leadership recommendations.
- People management experience preferred
- Ability to translate complex Benefits topics into concise recommendations, manager resources, employee communications, and leadership materials.
- Strong project management discipline, attention to detail, and comfort managing multiple programs, suppliers, deadlines, governance requirements, and escalations.
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, and Teams).
- Experience with Human Resources Information Systems (HRIS) and benefits administration platforms.
- Experience using AI tools preferred
- Workday experience preferred
- Proficiency with data analysis, reporting, dashboards, and visualization tools preferred
- Experience with data warehouse preferred
What's in it for you:- A competitive base salary + bonus incentives
- 11 paid holidays each year
- A generous 401k with a company match and annual company contribution
- Paid sick leave
- Paid vacation time
- A robust benefits package which includes Medical, Dental, and Vision insurance, life & disability
- Tuition reimbursement
- Paid Paternity/Maternity Leave
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