Benefits Business Partner

*This role is full-time, in-person at our Norwell, MA Corporate office* Sullivan Tire, an employee-owned company, is currently seeking a Benefits Business Partner to join our HR team at our Norwell, MA office. The Benefits Business Partner owns the day-to-day administration, compliance, and delivery of Sullivan Tire's health, welfare, and retirement programs across our 1,400-person multi-state footprint. Operating as a highly execution-focused individual contributor reporting directly to the Head of HR, this position bridges the gap between our corporate policies and our hourly workforce. The successful candidate will be a hands-on individual who thrives on managing high-volume administration, and providing accessible, empathetic support to mechanics and warehouse employees. Core Responsibilities Day-to-Day Benefits Administration • End-to-End Management: Own the enrollment, changes, and terminations for medical, dental, vision, life, disability, 401(k), and voluntary benefits. • Premium Billing Reconciliation: Conduct rigorous monthly audits on all carrier invoices to ensure billing accuracy, resolve discrepancies, and eliminate financial leakage. • HRIS Data Integrity: Serve as the gatekeeper for benefits data within our HRIS system, which is Paylocity. Manually troubleshooting and correcting carrier connection errors immediately. • Open Enrollment Execution: Coordinate the logistics of annual open enrollments, ensuring active participation and smooth setup across varying shifts and physical job sites. Multi-State Leave & Compliance Tracking • ACA Administration: Manage ongoing tracking for variable-hour and seasonal personnel, maintaining strict compliance with the Affordable Care Act (ACA) lookback measurement periods. • Multi-State Leave Management: Act as the sole point of contact for complex federal FMLA and state-specific paid leaves), tracking accommodations under the ADA. • Accessible Communications: Craft and distribute benefits communications tailored specifically to a blue-collar audience who may not have access to company email (e.g., mailers, SMS, posters, etc.). • Claims Advocacy: Serve as a trusted advisor to employees, assisting them directly in navigating medical claims disputes and coverage denials. Vendor & Internal Relationship Management • Broker & Carrier Interface: Manage day-to-day relations with benefits brokers and Third-Party Administrators (TPAs) to monitor data integrity and evaluate carrier performance. Requirements Requirements & Qualifications • Experience: 3 to 5+ years of progressive, hands-on experience in high-volume benefits administration, ideally within a logistics, retail, or field-services environment. • Multi-State Knowledge: Demonstrated experience navigating different state labor laws, state disability insurance (SDI), and state-mandated paid family leave laws. • Communication Style: Able to switch communication styles effortlessly speaking professionally with executive leadership and brokers while communicating clearly, plainly, and empathetically with frontline workers. • Autonomy: Highly organized and self-directed; capable of managing high volumes of administrative tasks independently while knowing when to escalate risks to the Head of HR. • Education / Certification: A Bachelor's degree or equivalent hands-on experience in HR Operations is required. A SHRM-CP, PHR, or CEBS certification is a strong plus. Benefits: • Health Insurance- including Medical, Vision, and Dental • Life and Disability Insurance • Paid Holidays, Personal Time, and Vacation Time • Discounted Services • Employee Owned! ESOP - Employee Stock Ownership Plan • Flexible Spending • 401(k) with Company Match Salary Description $75,000- $90,000/year