Salary : $68,830.00 - $108,291.00 Annually
Location : 300 E Franklin Street, Richmond, VA 23219, VA
Job Type: Full-Time
Job Number:
Department: Social Services
Opening Date: 07/26/2026
Closing Date: 8/9/2026 11:59 PM Eastern

Description
The City of Richmond Department of Social Services, Economic Support & Independence Division, is seeking a customer-focused, results-driven professional to serve as a Benefit Programs Supervisor. In this role, the supervisor will lead a team of Benefit Program Specialists within the Training Unit, ensuring the effective delivery of federally, state, and locally funded public assistance programs.

The successful candidate will provide leadership, coaching, and performance management to staff while promoting high-quality customer service, regulatory compliance, and operational excellence. This position plays a key role in achieving service delivery goals, supporting staff development, and ensuring that benefit programs are administered accurately, efficiently, and in accordance with applicable federal, state, and City policies and procedures.

Duties include but are not limited to

• Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc.
• Providing training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis
• Reviewing and analyzing case activity for policy compliance and payment accuracy
• Oversight of case-processing, case management, and service delivery by employees
• Coaching and mentoring employees and documenting performance
• Analyzing employee development needs;
• Designing solutions that address development as it relates to department goals and key performance indicators (KPIs);
• Coordinating development of the Department Training Plan (DTP);
• Ensuring quality customer service
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.
• Other related duties as assigned.**City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**

Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs; Supervisory and management practices; and Social Services or Human Services policies and practices.

Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development; Business, technical, and report writing; and program planning and evaluation.

Demonstrated ability to work with diverse populations, including hard to serve and low income communities to generate trust and cooperation of community residents and others; Interpret and apply relevant policies; Problem-solve and resolve conflicts and think critically.
MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in human services, social work, or a related field
• Six (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services programs
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING AND EXPERIENCE:

• Bachelor's or higher degree in Human, Social Services or any relevant field
• Seven (7) or more years' experience in Benefits Programs services
• Previous supervisory/ leadership and staff development experience
• Extensive knowledge of state, federal and local benefits programs
• Exceptional analytical, communication and customer service skills
• Significant experience working with social services benefit programs including processing applications interviewing customers, managing caseloads, interpreting state and federal policy.
• Considerable knowledge of and experience with the Virginia Case Management System (VaCMS).
• Experience in Long Term Care and/or Aged, Blind and Disabled (ABD) programs

LICENSING, CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:

• None required

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Which best describes your highest level of education?

• High School Diploma/GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's/Advanced Degree
• None of the above

04

Do you have a Bachelor's degree or higher in Social Work or Human Services?

• Yes
• No

05

Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

• Yes
• No

06

Do you have supervisory experience?

• Yes
• No

07

If you indicated "Yes" to having supervisory experience in question #5, please describe your experience.
08

Which best describes your years of experience issuing Department of Social Services Benefit Programs?

• Less than 6 years of experience
• 6 to 8 years of experience
• 8 or more years of experience

09

Which best describes your years of experience mentoring and training new and/or experienced Benefit Program Specialists?

• Less than 2 years of experience
• 2 to 5 years of experience
• 5 or more years of experience

10

Indicate the electronic case management systems in which you have experience using. Select all that apply.

• Virginia Case Management System (VaCMS)
• Harmony System
• Systems Partnering in a Demographic Repository (SPIDeR)
• Medicaid Management Information System (MMIS)
• Similar case management system
• None of the above

11

If you indicated "similar case management systems" in question 9, please describe the similar case management systems you have experience using.
12

Which best describes your years of experience reviewing and analyzing Social Services benefit program case activity for policy compliance and payment accuracy?

• Less than 6 years of experience
• 6 to 8 years of experience
• 8 or more years of experience

13

Indicate the social services programs in which you have expert level knowledge. Select all that apply.

• Supplemental Nutrition Assistance Program (SNAP)
• Temporary Aid to Needy Families (TANF)
• Family & Children Medicaid
• Long Term Care (LTC)
• Age, Blind & Disabled Medicaid (ABD)
• None of the above

14

Indicate the categories in which you have significant training, development, and delivery experience. Select all that apply.

• Social Services Programs
• Social Services Systems
• Policy and regulatory mandates
• None of the above

15

Which best describes your years of experience coaching, mentoring, and advising employees on policy changes and the impact on work?

• Less than two (2) years of experience
• Two (2) to five (5) years of experience
• Five (5) or more years of experience

16

Describe your experience implementing training programs and the methods you used to deliver them.
Required Question