Hiring Range: $93830.83 to $172606.22
Full Time or Part Time: Full Time
Additional Detail
APPLY HERE - Courtesy Posting
Essential Duties
- Supervises Benefits staff, including two Training Specialists and the Appeals team; establishes priorities, work plans, performance expectations, and accountability.
- Leads quality assurance and continuous improvement, including case reviews, performance measures, data analysis, corrective actions, improvement initiatives, and workgroups.
- Manages audit and compliance activities, including coordination of state, federal, and external audits; preparation and documentation; responses and corrective actions; and follow-up to prevent recurring deficiencies.
- Directs Benefits onboarding, training, competency assessment, and professional development, coordinating with trainers, new employees, supervisors, and program leadership to ensure consistency and effectiveness while building organizational capacity.
- Uses audit findings, case reviews, policy changes, and performance data to identify training and operational needs and evaluate results.
- Leads development and implementation of policies, procedures, SOPs, workflows, quality controls, and process improvements required by federal, state, and local requirements.
- Develops tools, dashboards, and other resources to improve accountability, consistency, and performance.
- Oversees confidential records redaction and release to ensure compliance with privacy, records management, FOIA, litigation, and audit requirements.
Additional Responsibilities
- Participate in unit, division, agency & community meetings related to the work of the Department
- Participate in shelter team operations during emergency response activations
We're looking for:
- Strong people leadership - coaches, develops, and holds staff accountable.
- Quality and compliance focus - uses data and reviews to identify and address issues.
- Training and development skills - builds effective onboarding and staff competency.
- Continuous improvement mindset - turns problems into practical solutions.
- Strong communication and collaboration - works effectively across teams and with partners.
- Organized and adaptable - manages competing priorities while maintaining quality and timeliness.
APPLY HERE - Courtesy Posting
