Job Summary: In addition to the responsibilities listed below, this position is also responsible for overseeing workplace behavioral risk management initiatives and providing expert guidance on critical individual employee well-being concerns; serving as a principal advisor to Human Resource (HR) leadership, executives, and union representatives on highly complex and sensitive employee behavioral health and psychological safety cases; consulting on large-scale workforce transitions, mergers, and organizational change efforts; providing expert consultation on HR policies related to employee well-being, workplace behavioral risks, and behavioral health compliance requirements; leading enterprise-wide crisis response strategies and workforce well-being initiatives, including leading adverse outcome response efforts; advising senior leadership on systemic workplace behavioral health trends; collaborating with cross-functional teams to design and implement strategic behavioral health initiatives; and providing expert-level training and mentorship to less experienced EAP consultants.
Essential Responsibilities:- Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
- Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
- Upholds effective client care by: serving as a trusted member, patient, and/or staff/family advocate and anticipating care issues by implementing customer feedback, and/or leading the investigation and resolution of patient care complaints to increase satisfaction; helping to develop and ensuring consistency in implementation of member, patient, and/or staff/family care, quality, and service standards; and leveraging advanced knowledge to coordinate the referral of members, patients, and/or staff/family to the appropriate services and independently sharing information with providers.
- Enables compliant services by: driving compliance with organizational, state, and federal guidelines as well as regulatory policies, standards, and procedures, helping team members do the same; and driving timely written and electronic documentation, records, and reports (e.g., charting) across team according to department, federal, and state regulations.
- Provides evaluations and/or diagnoses by: facilitating and collaborating with interdisciplinary teams when conducting patient psychological assessments and mental health evaluations to determine problem/diagnosis and the appropriate level of care as well as implement treatment plans and discharges in ambiguous situations; analyzing and reviewing complex patient data, participating and playing a key role in multidisciplinary discussions, developing evidence-based treatment plans, and identifying and recommending approaches for identified problems/diagnoses; and utilizing advanced, in-depth knowledge of research to identify and recommend appropriate resources according to patient clinical needs for discharge.
- Leads program development and management by: leading the evaluation of the quality and effectiveness of therapy programs and sharing ideas for new program development (e.g., in-/out-patient psychotherapy, chemical dependency) to improve impact of services; and leading others to apply industry best practices and new treatment options to maintain systems and processes for outcome management and implement improvements to clinical treatment programs, designs, or protocols.
- Provides high quality treatment and services by: leveraging advanced, in-depth knowledge to lead the facilitation of individual and/or group-level psychological/behavioral interventions, requesting direction from leaders when needed; communicating and providing guidance to patients in an empathetic and supportive way to share results, discuss treatment plans, provide resources, and ensure all questions are answered; and leading the assessment and treatment of urgent, high-risk clinical situations (e.g., crisis events, suicidal behaviors) using effective interventions and levels of care, providing administrative-level assistance to clinicians directly dealing with patients.
Knowledge, Skills and Abilities: (Core)- Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry
- Influencing Others
- Integrity
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Teamwork
- Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)- Change Management
- Consulting
- Human Resources Policies & Regulations
- Incident Management
- Issues and Crisis Management
- Organizational Development
- Threat Management Case Management
- Threat Management Risk Assessment
- Training
- Well-Being
- Acts with Compassion
- Applied Data Analysis
- Behavioral Health Practice Protocols and Guidelines
- Behavioral Health Quality and Operations
- Behavioral Health Treatment
- Conflict Resolution
- Intercultural Skills
- Interpersonal Skills
- Medical History
- Member Service
- Patient Safety
- Psychological Assessments and Diagnostics
- Psychology Knowledge
- Time Management
Minimum Qualifications: - Minimum four (4) years as a licensed clinician (e.g., short-term counseling/referral, critical incident response, organizational consulting, conflict resolution, training).
- Masters degree in Psychology, Counseling, Social Work or a related field AND minimum five (5) years of experience in counseling, social work, or a directly related field
- Minimum three (3) years of experience working directly or indirectly with individuals with behavioral health conditions.
- Minimum three (3) years of experience in utilization management and/or treatment planning.
- Psychologist License (California) required at hire OR Board Certified Behavior Analyst required at hire OR Licensed Professional Clinical Counselor (California) required at hire OR Licensed Clinical Social Worker (California) required at hire OR Licensed Marriage and Family Therapist (California) required at hire
Preferred Qualifications:- Certified Employee Assistance Professional (CEAP).
- Minimum two (2) years of experience in employee assistance programs.
Primary Location: California,Riverside,Riverside Medical Center/Medical Offices 1
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Worker Location: Flexible
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Po/Ho Corp - Healthy Workforce - 0308
Pay Range: $160000 - $184800 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 10 % of the Time
