3+ years of backend engineering experience with strong Go (Golang) skills.
Hands-on experience with AI/ML-serving backend services, including production-level inference APIs.
Solid architecture experience in high-concurrency, low-latency services and multi-region deployments.
Experience designing and shipping public-facing APIs or SDKs with developer documentation.
Professional English proficiency for effective communication with B2B customers.
Responsibilities
Design, build, and ship batch transcription and streaming ASR API services on the developer platform.
Deploy and operate STT services globally, managing monitoring and incident response.
Architect solutions for high-concurrency, low-latency workloads using streaming protocols.
Act as the primary technical contact for B2B customers regarding API capabilities and feature requests.
Collaborate with algorithm and product teams on ASR model integration and platform roadmap.
Benefits
Opportunity to join the founding team with significant ownership and impact.
Top-tier healthcare coverage for employees and dependents, including dental and vision.
401(k) plan with company matching for retirement planning.
Unlimited PTO plus 13 paid holidays for work-life balance.
12 weeks of paid parental leave for new parents, regardless of gender.
Hybrid work model requiring a minimum of 3 days in the office per week.
New hires receive top-of-the-line laptops and workstation setups.
Annual offsites and free office drinks and snacks for a vibrant workplace.
Full Job Description
What You Will Do
Design, build, and ship the batch transcription and streaming ASR API services on Plaud's developer platform - owning the full stack from inference API design and model service integration through authentication, rate limiting, versioning, and developer documentation.
Deploy and operate the STT services across all 4 global regions; establish on-call rotation, monitoring, alerting, and SLO governance from launch; lead incident response and post-mortems.
Architect for high-concurrency, low-latency MaaS-style workloads - streaming/real-time protocols (WebSocket/gRPC), async job pipelines for batch transcription, autoscaling, and cost/latency optimization - benchmarking against SOTA inference API providers (e.g., Deepgram, AssemblyAI, Google STT).
Serve as the primary technical point of contact for B2B customers on API capabilities; scope, commit to, and deliver new feature requests on defined timelines.
Collaborate directly with the algorithm team on ASR model integration and with product on the developer platform roadmap; use AI tooling to accelerate development, documentation, and observability workflows.
Minimum Qualifications
3+ years of backend engineering experience with strong Go (Golang) proficiency; shipped and operated production services in Go.
Hands-on production experience building and operating AI/ML-serving backend services - inference API design, model service integration, on-call and incident response - not just internal tooling or prototypes.
Solid architecture experience with high-concurrency, low-latency platform services: multi-region deployment, streaming/real-time protocols (WebSocket and/or gRPC), async/queue-based job pipelines, and autoscaling.
Experience designing and shipping public-facing APIs or SDKs - authentication, rate limiting, versioning, and developer-facing documentation.
Professional English proficiency (written and spoken) for developer documentation and direct B2B customer engagement.
What We Offer
Founding Team: Opportunity to join the founding team of this new initiative, with meaningful ownership and impact on a fast-growing startup.
Competitive Compensation: $140K-$219K base salary+performance bonus+Equity.
Comprehensive Benefits: Top-tier healthcare for employees and dependents, including dental and vision, and a generous employer subsidy.
Retirement Planning: 401(k) plan for full time employees with company matching.
Paid Time Off: Unlimited PTO, plus 13 paid holidays.
New Parent Leave: 12 weeks of paid time off to spend time with your new family, regardless of gender.
Hybrid Office: Minimum of 3x in office per week.
Gear: New hires are equipped with their choice of new top-of-the-line laptops and workstation setups.
Perks: Best office equipment. Annual offsites. Free office drinks and snacks.
