Sales & Customer Support
Back Office/Application Engineer
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Job Description
Are you passionate about solving complex technical challenges and delivering world-class customer experiences in the pump industry? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new
Back Office/Application Engineer, you will be providing expert technical support and tailored engineering solutions to customers while strengthening our team's capabilities across product sizing, system integration, and application engineering.
You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
You will follow a hybrid work model based in our office in Brookshire, TX.
What you will be doingYou'll create impact by delivering advanced technical solutions that ensure optimal pump system performance and elevate the customer experience across diverse applications.
Your main responsibilities include:
- Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection for complex customer inquiries.
- Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications and engineering calculations.
- Handle escalated inquiries and quotations across multiple channels including phone, email, live chat, and instant messaging.
- Identify business opportunities and hand over leads to external sales while implementing value-added services to strengthen customer relationships.
- Provide technical guidance and solutions for heat exchanger and accessories quotations, supporting other team members.
What makes you a great fitAbove all, you are a technically skilled problem solver with strong customer engagement instincts, solid pump and pumping systems knowledge, and the ability to juggle multiple complex challenges while building trusted relationships with internal and external stakeholders. We would also imagine that you have:
- A bachelor's degree in engineering or equivalent with 3+ years of relevant experience.
- Fundamental product and application knowledge of pumps, control panels, motors, variable speed drives, and pump accessories.
- Working knowledge of SAP (CRM/SD) and proficiency in MS Office applications.
- Excellent written and spoken English with strong communication and relationship-building skills.
It is a plus if you also have:
- Application engineering experience in the pump industry.
- Previous experience in a customer service or technical support environment.
- Proven ability to anticipate customer needs and proactively deliver solutions.
Why you will love working hereWe care! Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
The salary range for this position is $73,100 - 112,100. Individual pay will be determined based on market location and the candidate's profile. The range listed is just one component of Grundfos's total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Brookshire, TX.
Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.
Are you ready to unlock possibilities at Grundfos? Apply today!We look forward to hearing from you.Apply now
- Apply Now
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Information at a Glance
Job detailsWorkplace: Hybrid (office and home-working)
Job Location: Brookshire, Texas, United States
Contract Type: Full-Time
Employment Type:
