Position Summary:
The Manager, Operations & Growth has two sets of responsibilities. First, own end-to-end operations for one or more enterprise accounts in the B2B business. Second, implement and/or execute strategic growth projects shaping the future of the B2B business. Manager will have oversight over a ~$3M P&L from day one, will be a trusted thought partner for senior leaders, and will be held to high standards of effort and work quality.
If you're excited by the chance to build something and test it at scale, this role is for you. This role will position you for growth into a Director-level P&L owner as the B2B business scales.
Responsibilities:
Operations:
• Build a standard operating model for how a B2B account will run efficiently at scale. This includes but is not limited to: manage the work of Education to build curriculum deliverables that meet contractual agreements; hire, onboard, and performance manage an instructor workforce spread across six locations; build an on-campus experience for learners that keeps them in classes; manage the technical needs of StrataTech's IT applications
• Implement this standard operating model across accounts. Negotiate the change management process with internal and external stakeholders without sacrificing operational or financial outcomes
• Manage a team of 0-2 FTEs per account to deliver against the operating model and performance benchmarks
• Track key account metrics (financial and operational), monitor account health, and provide regular updates to management. Conduct periodic reviews with clients to discuss performance, challenges, and future strategies. Sample metrics could include: enrollments, graduation rates, job placement rates, revenue growth, margin growth
• Develop and maintain long-term relationships with key stakeholders in assigned accounts. Act as a trusted advisor, understanding client business goals and strategies.
• Identify upsell, cross-sell, and renewal opportunities to increase account revenue.
Growth:
• Annual strategic plans that set concrete growth targets, define an action plan to achieve those growth targets, and calls out the risks / opportunities associated with said plans
• Support new campus expansion efforts, including but not limited to: site selection, financial modeling, budgeting/forecasting/ad hoc analysis, cross functional project management
• Support current campus facilities growth and expansion plans typically as a strategic thought partner and executing PMO for ongoing plans
• Be a "force multiplier" for the organization - empowering line functions to focus on implementation
Education and Experience:
• Strategy consulting experience and/or multi-site operations experience strongly preferred;
• Experience driving transformations, including growth initiatives, process redesign, and implementation efforts;
• Drive for results and bias towards action;
• High EQ, analytical, articulate, and excellent verbal communication skills;
• Ability to manage multiple clients and deliverables, prioritize effectively, and ask for help when needed
• Skilled in leading through influence, and leading through direct management oversight
• Extensive experience with MS Suite tools
• Exposure to industrial services or other blue-collar oriented human capital sectors is a plus
Physical Environment:
• Most work is performed in a temperature-controlled office environment
• Incumbent may sit for long periods of time at a desk or computer terminal
• Incumbent may use calculators, keyboards, telephone and other office equipment
• Stooping, bending twisting, and reaching may be required
• Some work may be completed in classroom or shop environment
• Travel as needed, typically 2-4 days per month.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
