Amazon

AWS ProServe Sr. Manager, AWS ProServe AGS NAMER

Amazon • $201K — $272K *
Seattle, WA 98115In-Person
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years in IT or Management Consulting, or 3+ years in a leadership role.
  • 7+ years in technology sales or 3+ years in management.
  • 10+ years in IT or Management Consulting Services, or 5+ years in senior leadership.
  • Bachelor's degree in Computer Science, Math, or a related field.
  • Understanding of enterprise IT compliance and security standards.
  • Familiarity with IaaS cloud computing transition challenges.
  • Experience managing teams of 50+ with P&L responsibility.

Responsibilities

  • Lead and manage a team of 8-10 ProServe Cloud Architects (PCAs).
  • Drive performance management, goal setting, and career development for team members.
  • Engage directly with customers, acting as a technical and strategic advisor.
  • Build and maintain trusted relationships with customers and partners at the executive level.
  • Collaborate with peers and leadership on regional strategy and initiatives.
  • Optimize team engagement margin and ensure quality solution design.
  • Track and improve key performance indicators (KPIs) for the team.

Benefits

  • Comprehensive health insurance (medical, dental, vision).
  • 401(k) matching contributions.
  • Paid time off and parental leave.
  • Adoption and surrogacy reimbursement coverage.
  • Mental health support and Employee Assistance Programs (EAP).
  • Flexible Spending Accounts (FSA) options.
Full Job Description
The Senior Manager, Professional Services Cloud Architects (PCAM) leads a team of 8-10 ProServe Cloud Architects (PCAs) within North America. Reporting to the Senior PCAM NAMER Lead, this role combines hands-on customer engagement with frontline people leadership - coaching PCAs through complex, ambiguous customer situations and driving them to successful outcomes.

This leader is deeply collaborative: partnering with peer PCA Managers, the NAMER leadership team, ProServe Account Executives, Delivery Teams, AGS Sales, and Solution Architect Leadership to accelerate customers' cloud journeys. The ideal candidate brings a strong identity in building collaborative culture, thrives in ambiguity, and is passionate about developing technical talent while staying close to customers.

Key job responsibilities

People Leadership & Talent Development
• Directly manage a team of 8-10 PCAs, fostering technical excellence, customer obsession, and a collaborative team culture
• Lead performance management, career development, goal setting, and regular 1:1 coaching
• Drive hiring, onboarding, and retention to build and maintain a high-performing team
• Identify and develop future leaders; ensure team certification compliance
• Create an inclusive environment where PCAs can grow, take risks, and learn from ambiguity

Hands-On Customer & Stakeholder Engagement
• Serve as a hands-on technical and strategic advisor alongside PCAs in complex customer engagements
• Build trusted relationships with customers and partners, engaging at the executive level when needed
• Act as an escalation point for technical and commercial challenges within the team's portfolio
• Champion customer satisfaction (CSAT) improvements across all engagements

Collaboration & Cross-Functional Partnership
• Partner closely with peer PCA Managers to share best practices, balance workloads, and maintain consistency across NAMER
• Collaborate with the NAMER leadership team on regional strategy, coverage planning, and organizational initiatives
• Work with ProServe Account Executives, Delivery Teams, and AGS Sales to ensure seamless pre-sales to delivery handoffs
• Foster knowledge sharing, reusable artifact creation, and community of practice participation

Business Performance
• Drive Billable Bookings performance through team enablement, opportunity coaching, and strategic deal support
• Optimize Engagement Margin (As Sold vs. As Delivered) through quality solution design and right-sized scoping
• Monitor deal velocity, reduce concessions, and identify cross-sell/upsell opportunities
• Champion AI adoption with customers and builders

Operational Excellence
• Track and improve team KPIs: bookings, margin, CSAT, PCA development, and operational metrics
• Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness
• Ensure team adherence to ProServe processes, tools, and quality standards

A day in the life

A day in the life

As a PCA Manager, no two days look the same, but every day centers on people, customers, and collaboration:

Engaging with stakeholders across ProServe, AGS Sales, and partner organizations

Working directly with customers to understand their cloud journey and unblock progress

Supporting, guiding, mentoring, and enabling PCAs for success in their engagements

Direct engagement with ProServe Account Executives (PAEs) to align on opportunity strategy and customer outcomes

Participating in cross-organizational leadership and management forums

Meeting customers and stakeholders where they are, whether that is a strategic planning session or a hands-on technical review

Collaborating heavily with internal and external partners to drive shared outcomes

Providing a consistent, collaborative bridge across the ProServe sales process, enabling strong relationships between PAEs and PCAs

Helping to guide and train PCAs to increase engineering maturity and technical depth

BASIC QUALIFICATIONS

- 8+ years of IT and/or Management Consulting, or 3+ years of people leadership experience

- 7+ years of technology sales, or 3+ years of management experience

- 10+ years of IT and/or Management Consulting Services, or 5+ years of senior leadership experience

- Bachelor's degree in Computer Science, Math, or a related field

- Knowledge of compliance and security standards across the enterprise IT landscape

- Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges

- Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility

- Experience with enterprise architecture including virtualization technologies and distributed architecture

PREFERRED QUALIFICATIONS

- Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)

- Experience with design of modern, scalable delivery models for technology consulting services

- Experience with international sales and delivery work with global F500 enterprise customers and partners

- Experience with vertical industry sales and delivery work of contemporary services and solutions

- Experience with AWS, Azure, or Google Cloud technology

- Experience building and maintaining C-level client relationships

- Experience with communication, presentation, and negotiation

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IL, Chicago - 201,000.00 - 272,000.00 USD annually

USA, NY, New York - 221,100.00 - 299,200.00 USD annually

USA, TX, Dallas - 201,000.00 - 272,000.00 USD annually

USA, VA, Herndon - 201,000.00 - 272,000.00 USD annually

USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Amazon

More Information Technology Jobs

Find similar AWS ProServe Sr. Manager, AWS ProServe AGS NAMER jobs:

NationwideSeattle, WA