Overview
Position Summary:Primarily responsible for managing a team and executing operating objectives and managing daily work activities of Installers to ensure delivery and installation of company-owned, rented, and/or leased laundry equipment.
Key Job Responsibilities:• Ensure the management of on-time deliveries through proper scheduling of residential appliance equipment sales for the branch
• Coordinate deliveries with sales, card services and venting department for venting and room renovations
• Schedule and coordinate warehouse shipping and receiving including parts and corporate orders
• Maintain company software for receipts and transfers
• Maintain inventory of machines and accessories for deliveries and equipment setup
• Oversee maintenance of warehouse equipment including forklifts, jacks and delivery trucks
• Manage and oversee delivery personnel for proper installation procedures
• Respond to customer complaints
• Monitor budgets
• Coordinate with sales to ensure efficient execution of new installation orders
• Work in the field assisting and training installation staff as needed
• Ensure staff works safely per government regulations and company safety policies
• Perform other duties as assigned
Key Management Responsibilities:• Recruit, hire, and manage assigned team
• Delegate duties and assign/schedule work to meet deadlines
• Support employee development and provide training as needed
• Establish team and individual employee goals
• Manage employee performance
• Authority to terminate or make a termination recommendation
• Implement, communicate, and maintain Company practices, policies, and procedures with team
Benefits & Perks
- Work-Life Balance
- 75% Employer Contribution to Medical, Dental, and Vision insurance
- Health Savings Account with Employer Contribution
- Year-Round Work and Paid Training
- Company Paid Life, Short-term, and Long-term Disability Insurance
- 401k with generous Company Match
- Paid Time Off (PTO) & Holiday Pay
- Flexible Spending Account and Health Savings Account
- Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
- Education Reimbursement Program
- Paid employee Referral program
CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.
What we're looking for
Required Education & Experience:- High School Diploma or equivalent; and 7-10 years related experience and/or training; or equivalent combination of education and experience
- Associate's Degree preferred
- Route and Warehouse Management experience Preferred
Required Knowledge, Skills, and Abilities:• Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, and governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Proven ability to effectively present information to management and employee groups
• Ability to work with a variety of mathematical concepts
• High-level ability to define problems, collect data, establish facts, and draw valid conclusions
• High-level ability to interpret a variety of instructions
• Strong Microsoft Office skills and ability to understand specialized technology systems
• Strong tablet, smartphone, and computer skills
Special Requirements, Licenses, or Certificates:- Must be 21 Years of age or older
- Must complete a Pre-Employment Background Check, Drug Screening and DOT Certification
- Maintain a valid driver's license and clean driving record
- Ability to obtain a Motor Carrier Medical Examiner's Certificate
- Maintain valid forklift certification per local government regulation and company policy, may also be required to hold a forklift trainer certification
- Efficient record keeping skills
- Ability to read a map and follow directions
- Ability to prioritize tasks in a busy warehouse and delivery environment
- Experience with large power tools
- Experience installing large appliances
- Intermediate plumbing and/or electrical knowledge
- Familiarity with mechanical and electrical functions
Physical Requirements:• Specific physical demands may vary based on assigned geography or equipment
• Must be able to lift up to 35-100 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather related)
• Push and pull hand carts loaded with washers and/or dryers and/or air machines
• Ability to walk numerous levels of stairs
• Ability to drive long distances
• Ability to maneuver in restrictive areas; often squatting, kneeling, crawling and reaching overhead, while lifting, holding and maneuvering tools or service parts weighing from 20-50 lbs
Minimum SalaryUSD $60,857.89/Hr.
Maximum SalaryUSD $80,000.00/Hr.
