The Opportunity: Ensemble Health Partners is seeking a strategic and operationally focused
AVP, Revenue Cycle to provide executive leadership across revenue cycle operations with a particular focus on
self-pay and patient financial services. This leader will be responsible for driving operational performance, financial outcomes, patient experience, and continuous improvement across complex revenue cycle functions.
The ideal candidate will bring deep expertise in
revenue cycle management (RCM), self-pay operations, patient financial services, collections, financial assistance, and healthcare reimbursement. This leader will partner closely with Revenue Cycle Operations, Client Services, Finance, Technology, Compliance, and executive leadership to develop and execute strategies that improve performance while delivering a positive patient and client experience.
Key ResponsibilitiesRevenue Cycle & Self-Pay Leadership- Provide strategic and operational leadership for revenue cycle functions with a strong emphasis on self-pay and patient financial services.
- Develop and execute strategies to improve self-pay collections, patient account resolution, and overall revenue cycle performance.
- Oversee performance across key self-pay workflows, including patient billing, statements, payment arrangements, financial assistance, collections, and account resolution.
- Evaluate existing revenue cycle processes, workflows, staffing models, and technologies to identify opportunities for standardization and improvement.
- Establish operational priorities and performance expectations aligned with organizational and client objectives.
- Serve as a senior subject matter expert for revenue cycle and self-pay operations.
Revenue Cycle Optimization- Monitor and analyze key revenue cycle and self-pay performance indicators to identify trends, risks, and opportunities.
- Lead initiatives focused on improving collections, reducing outstanding accounts receivable, increasing operational efficiency, and improving the patient financial experience.
- Identify root causes of performance gaps and partner with operational leaders to develop and execute corrective action plans.
- Drive process improvement and operational transformation initiatives across revenue cycle functions.
- Partner with Technology and operational teams to evaluate and implement automation, analytics, AI-enabled solutions, and workflow improvements.
- Establish scalable processes and best practices that support growth and consistent performance across multiple clients and markets.
Patient Financial Services & Self-Pay- Provide strategic oversight of the patient financial journey, helping ensure self-pay processes are clear, efficient, compliant, and patient-centered.
- Develop strategies that strengthen patient engagement and improve account resolution and collection outcomes.
- Support consistent application of financial assistance, payment plan, and self-pay collection processes.
- Partner with Compliance, Client Leadership, and operational teams to ensure self-pay practices align with applicable organizational, regulatory, and client requirements.
- Identify opportunities to reduce friction within the patient financial experience while maintaining strong financial performance.
- Evaluate vendor and technology performance supporting self-pay and patient financial services operations.
Performance & Financial Management- Establish and monitor operational KPIs, service levels, productivity expectations, and financial performance measures.
- Use data and analytics to identify opportunities and guide operational decision-making.
- Develop action plans to address performance gaps and ensure accountability for operational results.
- Partner with Finance and Revenue Cycle leadership to evaluate financial performance and identify opportunities for revenue improvement and cost optimization.
- Present performance trends, risks, opportunities, and recommendations to senior and executive leadership.
Client & Relationship Management- Build trusted partnerships with client executives, revenue cycle leaders, operational teams, and internal stakeholders.
- Serve as a strategic advisor to clients regarding revenue cycle and self-pay performance.
- Translate complex operational and financial data into clear recommendations and actionable strategies.
- Present operational performance, strategic initiatives, risks, and improvement opportunities to executive stakeholders.
- Partner across functions to ensure alignment and effective execution of revenue cycle initiatives.
- Support client transitions, implementations, integrations, and operational transformation initiatives as needed.
Leadership & Talent Development- Lead, develop, and support high-performing revenue cycle leadership teams.
- Establish clear performance expectations and promote accountability for operational and financial outcomes.
- Coach and develop leaders while building succession plans and strengthening organizational capabilities.
- Foster a culture of collaboration, continuous improvement, innovation, and operational excellence.
- Effectively lead teams through organizational change, technology adoption, and process transformation.
Required Qualifications- Bachelor's degree or equivalent combination of education and experience.
- Minimum of 7 years of progressive healthcare revenue cycle experience, with demonstrated expertise in revenue cycle management and self-pay/patient financial services.
- Minimum of 5 years of progressive leadership experience managing revenue cycle teams, leaders, or complex operational functions.
- Demonstrated experience leading self-pay, patient financial services, collections, or related patient account operations.
- Strong understanding of end-to-end healthcare revenue cycle operations and reimbursement.
- Experience managing operational and financial performance through established KPIs and analytics.
- Demonstrated ability to lead complex operational improvement and transformation initiatives.
- Experience partnering with senior and executive-level client or organizational stakeholders.
- Strong analytical, communication, presentation, and change-management skills.
- Demonstrated ability to influence effectively across multiple departments and levels of leadership.
- Ability to operate successfully within a complex, fast-paced healthcare environment.
- Ability to travel up to 30% to client and business locations.
Demonstrated advanced usage of AI and experience leading teams in the adoption of AI-enabled processes and technological improvements, including the exploration, experimentation, and practical application of AI to improve efficiency, reduce operational friction, strengthen decision-making, and enhance patient and client experiences.
Preferred Qualifications- Master's degree in Business Administration, Healthcare Administration, Finance, or related field.
- Significant leadership experience within a large health system, healthcare revenue cycle organization, or revenue cycle management company.
- Experience supporting large-scale or multi-client revenue cycle operations.
- Advanced experience in self-pay strategy, patient collections, patient financial services, and financial assistance operations.
- Experience leading revenue cycle transformation, operational integrations, client implementations, or acquisitions.
- Experience with major healthcare platforms such as Epic, Oracle Health/Cerner, or other enterprise revenue cycle technologies.
- Experience utilizing Power BI, Microsoft Copilot, AI-enabled technologies, automation, or advanced analytics to improve operational performance.
- Experience managing vendor relationships supporting patient financial services, collections, payment solutions, or related revenue cycle functions.
- Relevant healthcare revenue cycle certifications such as CRCR or CHFP preferred.
This position pays between: $134,000-$201,000
