This role will be based in one of our offices where we offer a hybrid work schedule with 4 days in the office; and 1 day remote.
- Westbrook, ME
- Urbandale, IA
Responsibilities
The AVP, Rating Operations provides strategic and operational leadership for a complex, multi-team rating operations function supporting Regional Shared Services. The position owns the short- to mid-term execution of the function’s strategy, including transformation, business process outsourcing expansion, automation, workforce redesign, service delivery, quality, financial performance, and leadership continuity.
Leading through managers and team leaders, the AVP establishes business plans, operating procedures, decision rights, performance standards, and talent strategies that support long-term enterprise objectives and enable sustainable results. The role is accountable for major operational decisions, complex problem resolution, and the effective management of human, financial, vendor, and technology resources across multiple teams and locations.
The AVP represents Rating Operations with executive leadership, Finance, underwriting partners, technology teams, and external service providers. Within defined authority, the position acts on behalf of the VP, progressively reduces reliance on the VP for routine and defined strategic decisions, and builds a strong succession bench for critical leadership and operational roles.
- Lead the execution of Rating Operations strategy, setting priorities, performance goals, and resource plans.
- Oversee multiple teams and managers to ensure efficient, high-quality rating and policy administration operations.
- Drive transformation initiatives, including automation, process improvement, outsourcing strategies, and operational modernization.
- Partner with underwriting, technology, finance, and vendor teams to improve scalability, productivity, and service delivery.
- Own operational performance, including quality, service levels, productivity, cost management, and customer experience.
- Manage budgets, forecasting, business cases, and financial performance while ensuring regulatory compliance and risk controls.
- Provide executive-level reporting and influence key stakeholders across the organization.
- Lead organizational change, workforce planning, talent development, succession planning, and employee engagement.
- Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
Qualifications
- Bachelor’s degree preferred or equivalent experience.
- 10+ years of leadership experience in operations, transformation, underwriting operations, or a related field.
- Proven success leading large, multi-team organizations and driving operational change.
- Experience with transformation initiatives such as automation, outsourcing, workforce redesign, or shared services.
- Strong financial acumen with budget, forecasting, and business case accountability.
- Demonstrated ability to develop leaders, build succession pipelines, and retain top talent.
- Insurance or financial services experience preferred; commercial underwriting operations and PolicyCenter experience are a plus.
Leadership Competencies
- Change and transformation leadership
- Executive presence and stakeholder influence
- Talent development and succession planning
- Financial, analytical, and business acumen
- Strategic decision-making and problem-solving
- Strong communication and cross-functional collaboration
Additional Requirements
- Proficiency with Microsoft Office and reporting/analytics tools.
- Flexibility to work outside normal business hours as needed.
- Occasional travel required.
Additional Company DetailsWe do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full-time regular employees which for this role includes: Base Salary Range: $110,000 to $160,000 The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Eligible to participate in the annual discretionary bonus program. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.
Additional RequirementsWe do not accept unsolicited resumes from third party recruiting agencies or firms.
Sponsorship DetailsSponsorship not Offered for this Role
