The Opportunity:

Location: United States (remote/work‑from‑home)
Travel:Approximately 75% nationwide — this role requires frequent, sustained on‑site presence with clients across the country as a core expectation of the position. Travel is a material requirement of this role and includes weekly client visits, executive meetings, governance sessions, and escalation support based on portfolio needs.

The Associate Vice President, Partnership Success serves as an executive leader accountable for enterprise‑level client partnerships, operational performance, and executive stewardship at one of our complex healthcare clients. This role requires a strong, credible presence with C‑suite client executives and internal senior leaders, the ability to translate strategic priorities into sustained results, and disciplined ownership of escalation management, governance, and communication standards.

• Serve as the executive relationship owner for assigned enterprise clients, establishing trust and strategic alignment with CFOs, COOs, CEOs, and other senior stakeholders.

• Act as the primary or secondary escalation leader for complex client issues, ensuring clear accountability, timely resolution, and proactive communication.

• Partner closely with internal executive leadership to align client priorities with enterprise objectives, capacity planning, and delivery expectations.

• Represent Ensemble with confidence and credibility in high‑stakes client forums, executive steering committees, and executive‑level discussions.

• Lead enterprise governance cadence (e.g., MORs, executive updates, strategic reviews), ensuring consistency, rigor, and executive‑ready communication.

• Translate client and portfolio insights into actionable strategies that drive performance improvement, retention, and long‑term partnership value.

• Ensure disciplined execution of Partnership Success standards across all assigned clients, including documentation, escalation pathways, and performance reporting.

• Collaborate cross‑functionally with Operations, Finance, Technology, and Growth to remove systemic barriers and enable scalable service delivery.

• Maintain a strong, visible executive presence with clients through frequent nationwide travel aligned to portfolio risk, opportunity, and strategic importance.

• Define and establish strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.

• Lead high‑impact on‑site client engagements, including executive roundings, governance meetings, performance reviews, and remediation planning.

• Create and maintain onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.

• Develop long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle

• Provide timely internal reporting following client visits, summarizing objectives, outcomes, risks, and required follow‑up actions.

• Model disciplined travel planning and expense stewardship in alignment with Partnership Success and enterprise guidelines.

• Lead, coach, and develop Directors and senior leaders, building a strong executive bench and succession pipeline.

• Model and reinforce the Ensemble Difference values consistently—especially in high‑pressure or escalated environments.

• Establish clarity on expectations, accountability, and execution standards aligned to Ensemble’s “what + how” performance philosophy.

• Foster a culture of ownership, collaboration, and continuous improvement across the Partnership Success organization.

• Strong, trusted executive partnerships with clear alignment between client priorities and Ensemble leadership.

• Effective management of escalations with proactive communication and disciplined follow‑through.

• Consistent, high‑quality governance rhythms and executive‑level reporting across the client portfolio.

• Visible, impactful on‑site leadership presence supported by structured visit planning and post‑visit insights.

• A high‑performing leadership team aligned to Ensemble Difference behaviors and expectations.

• Proven ability to lead large scale Revenue Cycle Management operations and deliver measurable performance improvements

• Minimum 5 years' experience leading enterprise‑level client partnerships and complex revenue cycle operations in a healthcare environment.

• Experience being responsible for over $500m client oversight or operational oversight

• Demonstrated executive presence with the ability to influence C‑suite stakeholders and internal senior leaders.

• Proven success managing escalations, governance, and performance across multi‑client or multi‑site portfolios.

• Prior experience partnering directly with CFOs and executive finance leaders on revenue cycle strategy and outcomes.

• Experience leading senior leaders and building scalable operating models.

• Strong background in structured governance, performance management, and executive communication.

• Comfort operating in a high‑travel executive role (~75% nationwide).

• Remote/home office with frequent nationwide travel as a core expectation of the role.

This position pays between $140,000 - 190,000