AVP of Technology Solutions

Responsibilities

The AVP of Technology Solutions provides enterprise leadership for technology solutions, platform strategy, and digital transformation initiatives. The role defines target-state capabilities, establishes solution standards, and leads cross-functional efforts to modernize the technology environment while balancing business, customer, operational, security, and technology objectives. Through governance, influence, and strategic decision-making, the AVP drives scalable, long-term technology outcomes.

Essential Duties and Responsibilities

Decision Rights & Accountability Provide strategic direction and recommendations for enterprise solutions, balancing business, customer, operational, security, and technology considerations. Approve solution designs, standards, technology selections, and exceptions within established governance and investment parameters. Make and own recommendations regarding build, buy, partner, reuse, modernization, and migration strategies. Escalate decisions only when risk, investment, regulatory, or architecture thresholds are exceeded. Ensure technical recommendations are sound, sustainable, and aligned with enterprise objectives.

Core Accountabilities Lead modernization initiatives that advance scalable, cloud-aligned, service-based technology capabilities. Design integrated end-to-end solutions across customer experiences, applications, data, security, and platforms. Enable partner, agent, and vendor ecosystems through scalable and integration-ready solutions. Establish API-first and event-driven architecture practices that promote reuse, governance, and interoperability. Define foundational standards for AI-enabled and agentic solutions, including governance, oversight, and security. Ensure modernization efforts improve customer, partner, agent, and employee experiences through research and validation.

Technology Solution Design & Modernization Define and approve target-state solution architectures across applications, data, integration, security, and platforms. Develop modernization roadmaps that support incremental delivery, business continuity, and reduced technical debt. Evaluate and recommend technology platforms, tools, and architectures based on strategic and operational value. Approve prototypes, reference architectures, and implementation guidance to accelerate delivery.

Partner with architecture leaders to align solutions with enterprise technology strategy.

API, Integration & Ecosystem Architecture Establish API-first, event-driven, and integration standards that support business and partner needs. Define governance for APIs, integrations, security, observability, and lifecycle management. Reduce system complexity through reusable integration patterns and scalable partner connectivity. Ensure integrations meet security, compliance, resilience, and operational requirements.

Product, Experience & Customer Validation Lead discovery, journey mapping, and solution design across customer, partner, agent, and employee experiences. Translate insights into technology requirements, modernization priorities, and solution strategies. Validate major initiatives through stakeholder engagement, user feedback, and measurable outcomes. Balance usability, accessibility, operational efficiency, risk, and long-term platform objectives.

Hands-On Prototyping & AI-Assisted Delivery Develop and evaluate prototypes to validate concepts, reduce uncertainty, and accelerate decision-making. Apply technical expertise to assess architecture, development approaches, and implementation options. Establish responsible AI-assisted delivery practices, including governance, quality controls, and review processes. Determine when additional engineering, security, legal, compliance, or business review is required.

Agentic & Applied AI Solutions Define strategy and solution direction for AI-enabled and agentic experiences. Establish governance for agent actions, orchestration, authorization, monitoring, and auditability. Ensure AI solutions communicate limitations, confidence levels, and escalation paths appropriately. Balance innovation and business value with risk, compliance, and operational readiness.

Enterprise Standards & Governance Establish and maintain enterprise standards for solutions, APIs, integrations, customer experiences, and AI interactions. Serve as a senior authority for architecture and design governance, resolving exceptions and competing priorities. Define governance processes for adoption, versioning, technical debt management, and retirement of standards. Embed security, privacy, resilience, accessibility, and compliance into solution frameworks.

Executive Leadership & Influence Present strategic recommendations and technology investment proposals to executive leadership. Align stakeholders across business, product, architecture, engineering, security, and operations functions. Drive decisions and clarity in complex, high-impact initiatives. Influence and mentor cross-functional leaders and teams without direct management responsibility.

Qualifications

Required Qualifications Bachelor99s degree in Design, Human-Computer Interaction, Computer Science, Information Systems, Engineering, or a related field; equivalent combination of education and experience may be considered. 15+ years of progressive experience leading digital products, enterprise solutions, technology platforms, or modernization initiatives. Demonstrated success making and owning high-impact technology decisions with enterprise-wide business, customer, operational, and technology implications. Experience leading solution design, technology strategy, platform modernization, product architecture, or user experience initiatives. Proven ability to develop and execute modernization strategies while supporting ongoing business operations. Experience leading complex, cross-functional initiatives involving multiple business areas, products, or technology domains. Strong executive communication, stakeholder management, and influencing skills with the ability to build alignment without direct authority. Ability to translate business objectives into scalable technology solutions and measurable outcomes. Track record of delivering innovative solutions, driving adoption, and achieving meaningful business results.

Preferred Qualifications Experience within the insurance industry, including underwriting, claims, policy administration, billing, or distribution functions. Knowledge of ACORD standards, insurance data models, and insurance ecosystem integrations. Experience with cloud platforms, API management, event-driven architecture, integration platforms, and modern software delivery practices. Experience developing enterprise modernization roadmaps, platform strategies, technology investment plans, and legacy transformation initiatives. Experience implementing AI-enabled, AI-assisted, or agentic solutions within a governed enterprise environment. Advanced degree in a related field preferred but not required.

Salary Range $127,053.00 - $313,842.10

In addition to base compensation, this role is eligible for a shortterm, performancebased incentive bonus.

In accordance with applicable pay transparency laws, this range represents a good-faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.

Primary Locations

This role may be based out of any of our office locations, including:

WilkesBarre, PA

Interview Integrity Notice

Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval.