Position Summary

The AV Operations Lead is responsible for the day-to-day operation, support, and readiness of audiovisual, conferencing, and event technology services across Northern Trust's conference rooms, event spaces, and production environments.

This role serves as the primary operational lead for AV services, ensuring meeting spaces are properly maintained, staffed, and supported while delivering a high-quality experience for partners and stakeholders. The successful candidate will provide hands-on support for conference room technology, coordinate AV resources, oversee incident management, and serve as a trusted advisor for meeting and event technology needs.

In addition to supporting daily operations, this individual will partner with event planners, communications teams, and business stakeholders to support executive meetings, town halls, webcasts, conferences, and hybrid events. The ideal candidate combines strong technical expertise, customer service skills, and event technology experience with the ability to remain calm and effective in high-visibility situations.

This position requires an onsite presence five days per week and occasional support outside normal business hours for major events and executive meetings.

Key Responsibilities

Event Technology & Production Support

• Coordinate technical readiness for in-person, virtual, and hybrid events.
• Support executive meetings, conferences, town halls, webcasts, and special events.
• Develop and review technical event plans, run-of-show documents, and contingency plans.
• Conduct technical rehearsals and readiness reviews.
• Serve as the technical lead for larger or high-profile events, coordinating resources and troubleshooting issues in real time.
• Support control-room style production environments when required.

AV Operations & Support

• Lead daily operations for conference room, AV, and event technology services.
• Ensure conference rooms, meeting spaces, and event venues are operational, maintained, and ready for use.
• Provide hands-on support for Microsoft Teams Rooms, meeting connectivity, content sharing, presentations, and collaboration technologies.
• Coordinate staffing and support coverage for meetings, events, and conference room activities.
• Monitor and manage AV-related incidents, service requests, and support tickets to ensure timely resolution.
• Serve as the primary escalation point for complex AV and conferencing issues.
• Develop and maintain a strong understanding of all supported conference rooms, event spaces, and technology platforms.

Stakeholder Partnership & Consultation

• Serve as a trusted technology partner for internal stakeholders, providing guidance and support for meeting and event technology needs.
• Partner with event planners, communications teams, administrative professionals, and business stakeholders to gather and define technology requirements.
• Recommend appropriate conferencing, presentation, streaming, and event technology solutions based on meeting objectives and audience needs.
• Communicate effectively with stakeholders before, during, and after events to ensure successful execution.

Continuous Improvement

• Maintain and enhance AV operational standards, procedures, and support documentation.
• Identify opportunities to improve technology reliability, room readiness, stakeholder experience, and operational efficiency.
• Partner with technology teams and vendors to evaluate and implement new solutions and capabilities.
• Contribute to the ongoing evolution of conference room and event technology services.

Required Qualifications

• 7+ years of experience supporting audiovisual systems, conference room technology, event technology, or related environments.
• Experience supporting corporate meetings, conferences, executive events, webinars, town halls, or hybrid event programs.
• Strong knowledge of audiovisual systems, presentation technologies, microphones, cameras, displays, audio systems, streaming, and conferencing technologies.
• Hands-on experience supporting Microsoft Teams Rooms and Microsoft Teams collaboration platforms.
• Strong troubleshooting and problem-solving skills with the ability to perform effectively in high-pressure situations.
• Excellent customer service, communication, and stakeholder management skills.
• Experience coordinating activities across technical teams, vendors, and business stakeholders.
• Ability to translate business needs into practical technology solutions.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Ability to work onsite five days per week.
• Ability to support occasional early morning, evening, and high-profile events outside standard business hours.

Preferred Qualifications

• Experience supporting live events, event production, or control room environments.
• Experience with Microsoft Teams Webinar, Teams Town Hall, ON24, Webex Events, or similar event platforms.
• Familiarity with production switchers, video routing, streaming platforms, and control-room operations.
• Experience supporting executive communications, large-scale meetings, or corporate conferences.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.