ROLE & RESPONSIBILITIES: • Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy. • Ensure work is performed in accordance with dealership and factory standards. • Use computerized diagnostic and other testing devices to diagnose and isolate faults. • Perform scheduled maintenance (oil changes, lubrication, tune-ups). • Test and adjust repaired systems to manufacturer performance specs. • Communicate with parts department to obtain needed parts. Save and tag parts if the job is under warranty or if requested by the customer. • Examine the vehicle to determine if additional safety or service work is required. • Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised. • Inform dispatcher when the job is started, finished, or interrupted. Be particularly attentive to repair orders on vehicles marked RUSH or CUSTOMER WAITING. • Complete and maintain documentation of work performed. • Road-test vehicles to quality-check work performed. • Supervise the work of any apprentice technicians as assigned to you by management. • Attend factory-sponsored training classes. Keep abreast of factory technical bulletins. • Ensure that customers cars are kept clean. • Keep the shop area neat, clean, and free of safety hazards. • Comply with Federal, Provincial and Municipal regulations, such as those governing the disposal of hazardous wastes • Assist in creating quotes for additional work required. • Keep up to date on online training as required • Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. • This position will be expected to perform other duties as assigned by management.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Must be a fully licensed Technician. • 2-3 years experience working on European Vehicles • Possess strong diagnostic and problem-solving skills in order to maintain optimal customer satisfaction. • A highly self-motivated and organized individual. • Well-developed interpersonal skills to effectively work with other members of the Service Department team. • Must be committed to consistently delivering high-quality work. • Ability to make sound decisions in a manner consistent with the essential job functions. • A valid Canadian driver's license, and the ability to provide drivers abstract for review.
