Job Title:Automotive Service Manager
Location:10771 W FM 1097, Willis, TX 77318
Job Overview:As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person our guests see every time they invest in their vehicle. For these reasons, you play a key role in building relationships with our guests. Our Service Managers guide our guests through the entire repair process, keep them informed of their vehicle's status, and ensure their satisfaction before they leave our facility.
The Service Manager is responsible for, and has authority over, all aspects of the business's daily operations. Responsibilities include, but are not limited to, sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.
Responsibilities include, but are not limited to:- Sales & Revenue Generation: Actively sell automotive services, build customer estimates, and drive store revenue and profit targets.
Manage office and shop personnel and daily operations - Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
- Take necessary corrective and/or disciplinary action for employee non-compliance
- Ensure quality of work, attitude, and performance meet or exceed guest satisfaction goals
- Develop estimates and work orders
- Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians
- Ensure selection of quality parts
- Ensure target margins are achieved
- Open and close stores on a daily basis
- Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or Operators
- Ensure all equipment is fully operational and in good working order.
- Ensure technicians have the resources needed to do their job
- Serve as the primary communications interface to the guests, before, during, and after service
- Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
- Act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
- Other duties as assigned at the discretion of the Owner
QualificationsQualifications:- 5 years work experience in Automotive Customer Service & Service Sales
- Supervisory or Management experience in the Automotive Industry
- Proficiency in Windows based computer software and automotive store applications
- Experience in TekMetric software application preferred, but not required
- Graduation from an industry recognized service training program preferred by not required
- ASE Service Consultant certification or equivalent experience
- Current driver's licenses
- Driving record acceptable to our current insurance carrier
Physical Requirements:- Being on your feet for the majority of the workday (standing, walking, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Driving manual transmission vehicles
- Keeping a brisk work pace in a high-volume environment
- Using a keyboard and mouse several times daily
- Using a standard handset phone several times daily
Additional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
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