Automotive Service ManagerFury Motors - Chrysler Dodge Jeep Ram | South St. Paul, MN
$80,000-$140,000 annually | Full-timeAbout the RoleYou'll lead the day-to-day operations of the service department, balancing shop workflow, customer experience, and financial performance. From helping advisors navigate a customer concern to removing obstacles that slow down technicians, you'll be actively involved in helping the department succeed.
What You'll Do- Lead, coach, and hold service advisors and technicians accountable for quality work and consistent performance.
- Manage scheduling, repair workflow, and shop capacity to keep work moving and customers informed.
- Monitor labor sales, technician productivity and efficiency, profitability, and customer satisfaction.
- Identify opportunities to improve department performance and put practical solutions into action.
- Resolve customer concerns with clear communication, sound judgment, and follow-through.
- Partner with the parts department to support timely repairs and accurate repair orders.
- Oversee repair order documentation, warranty processes, and adherence to manufacturer requirements.
- Support hiring, onboarding, and ongoing development of the service team.
- Maintain a safe, organized department that follows dealership policies and applicable requirements.
- Work with dealership leadership to set goals, address challenges, and plan for growth.
What You Bring- Experience in automotive dealership service operations, with service management or team leadership experience preferred.
- An understanding of repair workflow, service advising, technician productivity, and department financial performance.
- The ability to set clear expectations, coach employees, and address performance concerns.
- A customer-focused approach and confidence handling difficult conversations.
- Strong organization and follow-through when priorities shift.
- Comfort using dealership management systems and performance reports.
- A practical approach to problem-solving and a willingness to stay involved in daily operations.
Make an ImpactYour leadership will shape how the team works together, how customers experience service, and how the department performs. This is an opportunity to build a team that understands expectations, has the support to succeed, and takes pride in its work.
Compensation & Schedule- Annual compensation: $80,000-$140,000.
- Employment type: Full-time, on-site.
- Location: South St. Paul, Minnesota..
Ready to Lead?Apply today and tell us about your experience leading a service team, improving department performance, or delivering a great customer experience.
