Minimum 2 years of experience in a store or service management role
General knowledge of automotive repair and maintenance
Strong customer service skills and positive demeanor
Effective verbal and written communication abilities
Demonstrated leadership and team-building skills
Flexibility to work weekends, evenings, and holidays
Valid driver's license required
Responsibilities
Manage and direct all automotive service technicians and general service activities
Provide exceptional customer service and consult with customers on their needs
Ensure timely follow-up with customers regarding services and completion times
Supervise complete vehicle inspections, recommendations, and repair orders
Discuss pricing estimates with customers and promote service specials
Lead, manage, and train a team in alignment with company values
Oversee the cleanliness and organization of the service facility
Benefits
Commitment to training and promoting from within the organization
Developmental role leading to advanced management opportunities
Supportive company culture aligned with core values
Dynamic retail environment with a focus on teamwork
Opportunities to enhance customer interaction and service skills
Full Job Description
We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.
Responsibilities
As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
Deliver exceptional customer service while listening and consulting customers
Following up with customers, services requested, estimated completion times etc.
Oversee complete vehicle inspections and then make comprehensive recommendations-building computerized repair orders and sourcing parts
Deliver and discuss pricing estimates with customers as well as promoting shop service specials
Lead, manage, and train team while keeping in tune with our companies' vision, purpose, core values, and employee creed
Supervise up to ten employees
Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
Maintain inventory counts
Overall cleanliness and organization of the facility
Other duties as assigned
Qualifications
A minimum of 2 years of store or service manager experience
General automotive knowledge
Excellent customer service disposition
Good communication skills
Leadership ability
Team building skills
Ability to work a flexible retail schedule including weekends, evenings and holidays
