As a Service Advisor, you'll be the bridge between our customers and our service technicians-helping customers understand their vehicle's needs, coordinating repairs, and delivering an exceptional service experience from start to finish.
What You'll Do- Greet customers professionally and create an outstanding first impression.
- Listen carefully to customer concerns and accurately document repair requests.
- Write repair orders and explain recommended maintenance and repairs.
- Communicate with technicians regarding vehicle inspections and repair progress.
- Keep customers informed throughout the repair process.
- Provide accurate repair estimates and obtain customer approvals.
- Recommend factory-scheduled maintenance based on vehicle needs.
- Coordinate vehicle delivery and explain completed repairs.
- Build long-term customer relationships through exceptional service.
- Maintain strong Customer Satisfaction Index (CSI) scores.
- Schedule future maintenance appointments.
- Work closely with the service team to maximize efficiency and customer satisfaction.
What We're Looking For- Previous Automotive Service Advisor, Service Writer, or dealership experience preferred.
- Strong customer service and communication skills.
- Sales experience or the ability to confidently recommend maintenance and repair services.
- Excellent organization and time-management skills.
- Ability to multitask in a fast-paced dealership environment.
- Professional appearance and positive attitude.
- Basic computer proficiency.
- Valid driver's license with an acceptable driving record.
- Ability to pass a background check and pre-employment drug screen.
Why You'll Love Working HereAt Alexandria Motors, we know our employees are the reason customers continue to choose us. We invest in our team through training, career development, competitive pay, and a positive workplace where your contributions are recognized. Whether you're an experienced Service Advisor or looking to take the next step in your automotive career, you'll have the opportunity to build a successful future with us.
Apply today and become part of a dealership that values great people, exceptional customer service, and long-term career growth.
