The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer's needs are understood by the technician and the recommended service and/or repairs are understood by the customer.
Benefits
Health insurance
Dental insurance
Vision insurance
Paid sick time
Paid vacation
401(k)
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
Monitor the progress of each vehicle throughout the day and update customers frequently
Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold
Qualifications
Valid driver's license and clean driving record
Previous experience as a Service Advisor preferred
Pay: $61,100 - $149,900 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, overtime, benefits (vacation and sick), etc. Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods. Commissions range from $53,700 to $139,100 per year based on performance.
