On a daily basis the dealership has between 80 and 100 customers dropping off their vehicles for a wide range of services.
This is an opportunity for a serious advisor who has the ability to work in one of the busiest service departments in the region.
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Pay Range: $70,000 up to $120,000 with base plus commission. - Compensation varies based on experience, sales performance, CSI scores, training level, and overall productivity.
Benefits- Competitive pay
- Employee Discounts
- Hands on Training
- Paid Time Off
- Flexible Spending Account
- 401k
- Health & Dental Benefits
Responsibilities- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Qualifications- 1-2 year of prior automotive experience preferred
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant preferred
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
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