5+ years of experience in automotive service, tire, retail, or store management.
Proven ability to lead and motivate high-performing teams in a customer-focused environment.
Experience managing store performance metrics, budgets, and P&L results.
Strong customer service and problem-solving skills with effective communication abilities.
Detail-oriented with a focus on accountability and sound judgment.
Familiarity with POS systems and performance data analysis.
High school diploma or equivalent; valid driver's license required.
Responsibilities
Lead the store team to provide a customer-first experience that fosters trust and loyalty.
Recruit, onboard, and develop team members to enhance performance and retention.
Set clear expectations and maintain a positive, inclusive work environment.
Analyze store metrics and implement action plans to achieve sales and operational targets.
Manage store-level P&L, focusing on revenue growth and cost control.
Oversee parts and tire inventory management, including invoicing and warranty tracking.
Resolve escalated customer issues promptly and professionally.
Benefits
Opportunities for professional growth and development within the company.
Potential career advancement into multi-store and field leadership roles.
Supportive team environment with a focus on collaboration and success.
Flexible scheduling to accommodate business needs.
Full Job Description
Overview
Store Manager Automotive Service and Tire
Location: Phoenix or Tucson, AZ Employment Type: Full-Time Pay Range:Salary Range $65,000 - $85,000 + Bonus. All in compensation up to $120,000
What You'll Do
Lead the store team to deliver a professional, customer-first experience that builds trust, repeat business, and long-term customer relationships.
Recruit, hire, onboard, train, coach, and develop teammates to drive performance, engagement, and retention.
Set clear expectations and hold the team accountable while maintaining a positive, inclusive, and safety-focused work environment.
Analyze store metrics and execute action plans to meet or exceed targets-sales, car count, average repair order, gross profit, labor, productivity, conversion, and controllable expenses.
Own store-level P&L by driving revenue growth, labor efficiency, cost control, and inventory discipline.
Manage parts and tire inventory in the POS, including receiving, invoicing, returns, core returns, and warranty tracking.
Resolve escalated customer concerns with urgency and professionalism, partnering with District leadership and Customer Care as needed.
Serve as the primary store contact for vendors, facilities, and equipment needs, escalating through the appropriate channels.
Keep the store clean, safe, organized, and compliant with company standards, safety procedures, and applicable regulatory requirements.
Work a flexible schedule based on business needs-including opening and closing shifts, weekends, and occasional holidays as applicable; perform other duties as assigned.
What We're Looking For
Required:
The right candidate is a hands-on automotive service or retail leader who can build a strong team, deliver a great customer experience, manage store performance, and create a positive, accountable culture in a fast-paced environment.
5+ years of experience in automotive service, tire, retail, or store management, with a strong track record of success in sales, operations, and team leadership.
Demonstrated ability to motivate, coach, and lead high-performing teams in a fast-paced, customer-facing environment.
Experience managing store performance, operational plans, KPIs, budgets, labor, inventory, or P&L-related results.
Strong customer service, sales, problem-solving, and communication skills, with the ability to resolve issues professionally and follow through on commitments.
Ability to work in a process-driven environment with attention to detail, accountability, and sound judgment.
Comfortable using POS systems, basic computer tools, reports, and store performance data to guide decisions and coach performance.
High school diploma or equivalent.
Valid driver's license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule based on business needs, including Saturdays, opening and closing shifts, and occasional holidays as applicable.
Must be 18 years of age or older.
Preferred:
Automotive service, tire, or mechanical experience strongly preferred.
Previous Store Manager, Assistant Store Manager, Service Manager, or multi-department retail leadership experience preferred.
State Inspector License, in applicable locations, or ability to obtain within 30 days of hire.
Associate degree, technical certification, or ASE-related certification preferred.
Growth & Development
We want you to grow with us. As a Store Manager, you'll build broad leadership capability across people development, customer experience, sales execution, operations, and full financial ownership of your store. Many of our leaders use this role as a launchpad into multi-store and field leadership. Your path could look like: Store Manager District Manager and beyond into regional and field leadership.
Work Environment & Physical Requirements
Automotive shop and retail store environment with exposure to moderate to loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, and caustic materials.
Temperature variations may include extreme heat and/or extreme cold.
Ability to stand for extended periods and walk throughout the store, shop, parking lot, and customer areas as needed.
Ability to bend, stoop, kneel, crouch, and move throughout the shop and store environment regularly.
Ability to lift and/or move up to 10 pounds regularly and up to 50 pounds as needed.
Vision sufficient to detect color, depth, and refocus; use of safety goggles or other PPE as required.
Ability to communicate with customers, teammates, vendors, field leaders, and support teams.
Ready to Apply?
If you're ready to lead a store and grow with a team that has your back, we'd love to meet you. Click Apply to get started-most applications take just a few minutes.
