Automotive Customer Success Manager

Overhaul • $100K — $120K *

Ann Arbor, MI 48103In-Person

Manufacturing & Automotive

8 - 10 years of experience

Today

Be an Early Applicant

Job Overview by Ladders

Qualifications

10+ years in client-facing project management, customer success, or account management in supply chain, automotive, logistics, or B2B SaaS
Strong track record of delivering exceptional service and measurable value
Experience in managing and growing enterprise accounts with cross-sell and upsell capabilities
Ability to juggle multiple projects with keen attention to detail
Proficient in cross-functional communication, engaging effectively with all levels, including C-suite
Self-starter adept at navigating ambiguity and fast-paced environments
Experience in a start-up or high-growth setting
Bachelor's degree or equivalent experience
Willingness to travel up to 25%
Proficient in Microsoft Office Suite and AI-enabled productivity tools

Responsibilities

Manage accounts throughout the customer lifecycle, from implementation to value realization
Act as the main contact for all client-related matters
Promote Overhaul products and lead business transformation initiatives
Ensure timely delivery of solutions that meet customer needs and objectives
Identify cross-sell and expansion opportunities, collaborating with Sales
Partner with clients to enhance VIN completeness and operational visibility
Develop and deliver compelling messaging about Overhaul technology and value
Create and execute adaptable project plans while applying industry best practices
Maintain comprehensive client project documentation
Assess and respond to project risks to minimize negative outcomes
Track scope changes and customer requests, escalating as necessary
Lead quarterly business reviews focused on product adoption and growth opportunities

Benefits

Top employee health and well-being benefits
401(k) Matching
Caregiver/adoption/family leave
Employee Assistance Program
Self-paced Development & Training program
Rotating company 'Perks at Work' program
Flexible PTO policy
Business casual dress

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Full Job Description

Job Summary

Serve as the primary point of contact for assigned enterprise accounts, driving product adoption, delivering measurable customer value, and identifying opportunities for account growth.

Primary Responsibilities

Manage assigned accounts across the full customer lifecycle, including implementation, ongoing engagement, adoption, and value realization
Serve as the primary point of contact for all matters related to assigned clients
Promote the value of Overhaul products throughout client organizations and lead business transformation initiatives
Ensure timely and successful delivery of solutions aligned with customer needs, business objectives, and contracted scope
Identify and pursue cross-sell and expansion opportunities, including Overhaul security solutions, partnering with Sales to grow existing accounts
Partner with customers and service providers to improve VIN completeness, data integrity, and operational visibility across the full VIN lifecycle
Develop and deliver clear, compelling messaging to existing and prospective clients about Overhaul technology, products, and value
Partner with leadership and cross-functional teams to create, maintain, and communicate product roadmaps
Create and execute project plans, adapting as needed to evolving internal and external requirements while applying industry best practices
Maintain client project documentation, including schedules, issue logs, risk registers, and meeting minutes, ensuring records are complete, current, and properly archived
Identify, assess, and respond to project risks, minimizing adverse outcomes and capitalizing on positive developments
Identify and track scope changes, platform changes, reporting requests, and other customer requests, escalating as needed to protect timelines, scope, and budget
Lead quarterly business reviews focused on product adoption, measurable value creation, customer priorities, and growth opportunities

Qualifications

10+ years of client-facing project management, customer success, or account management experience in supply chain, automotive, logistics, or B2B SaaS
Deep customer focus with a consistent track record of delivering exceptional service, measurable value, and strong customer outcomes
Proven experience managing and growing enterprise accounts, including cross-sell and upsell motions
Demonstrated ability to manage multiple projects and priorities simultaneously with strong attention to detail
Ability to meet deadlines, prioritize effectively, and make sound business decisions independently
Strong cross-functional communication and presentation skills, with the ability to collaborate across teams and engage credibly at all levels, including executive and C-suite stakeholders
Self-starter comfortable navigating ambiguity, changing requirements, and a fast-paced environment while keeping stakeholders aligned and informed
Experience in a start-up, high-growth, or entrepreneurial environment
Bachelor's degree or equivalent experience
Ability to travel up to 25%
Proficiency in Microsoft Office Suite, including PowerPoint and Excel
Proficiency with AI-enabled productivity tools, including generative AI, with the ability to apply them responsibly to research, analysis, communication, and workflow efficiency

Perks and Benefits

Top employee health and well-being benefits
401(k) Matching
Caregiver/adoption/family leave
Employee Assistance Program
Self paced Development & Training program
Rotating company 'Perks at Work' program
Flexible PTO policy
Business casual dress

Show MoreShow Less

About Overhaul

Overhaul is a supply chain integrity technology company that allows shippers to connect disparate sources of data into the first fully transparent platform designed for the logistics industry. The platform utilizes machine learning and blockchain technology to provide customers with visibility into their supply chain, from end to end. Overhaul's platform is designed to help shippers reduce risk, increase efficiency, and improve customer satisfaction. The company was founded in 2016 and is headquartered in Austin, Texas.

Learn more about Overhaul

Size

100 employees

Industry

Transportation

Net Income

-$1 million

Founded

2016

5 Year Trend

+50%

Revenue

$2 million

* Ladders Estimates

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