Experience in customer service, telemarketing, automotive, or business development preferred.
Familiarity with scripts and various customer communication methods.
Excellent verbal and written communication skills with a friendly demeanor.
Strong organizational skills and multitasking ability.
Self-motivated with the ability to work independently and in a team.
Proficient in Microsoft Word and basic data entry skills.
Responsibilities
Answer incoming calls and schedule sales appointments using established scripts.
Make outbound calls to schedule follow-ups for Sales and Service departments.
Log customer interactions and update the database accurately.
Confirm and reschedule appointments, managing no-shows effectively.
Coordinate with Sales and Service teams to track appointment outcomes.
Generate and send automated follow-up communications based on marketing campaigns.
Respond to website inquiries and contact internet leads to schedule appointments.
Benefits
Tremendous product and inventory.
Ongoing company-wide training.
Strong company reputation.
Growth opportunities within the organization.
Professional, enthusiastic, and supportive working environment.
Full Job Description
Job Description:
Job Details
Salary: From $50,000 to $120,000 per year
Job Type: Full Time
Location: Westminster, CA 92683
Position Overview
We are seeking a driven Automotive Customer Service BDC Consultant who excels in communication, customer engagement, and organization. This position involves managing a high volume of inbound and outbound calls, using proven scripts and sales techniques to schedule appointments and enhance customer satisfaction.
Key Responsibilities
Answer incoming phone calls using established scripts and schedule sales appointments accurately.
Make outbound calls to customers to schedule follow-ups and appointments for Sales and Service departments.
Log customer interactions and update the customer database promptly and accurately.
Confirm and reschedule appointments as necessary, including handling no-shows.
Coordinate with Sales and Service teams to track appointment results.
Generate and send letters, postcards, and emails for automated follow-up reminders based on marketing campaigns.
Respond to customer inquiries from the website and contact internet leads to schedule appointments.
Notify relevant departments when appointments are scheduled and assist with additional duties as assigned.
Maintain a positive and professional attitude while consistently meeting or exceeding monthly performance goals.
Work Hours
This is a full-time role with regular business hours. Specific schedule details will be discussed during the interview process.
Job Requirements: Qualifications
High School Diploma or equivalent.
Previous experience in customer service, telemarketing, automotive, or business development preferred.
Familiar with using scripts, power tracks, and alternative customer communication methods.
Excellent verbal and written communication skills with a professional and friendly demeanor.
Strong organizational skills and ability to multitask effectively.
Self-motivated, able to work independently and collaboratively within a team.
Ability to thrive in a fast-paced environment with strong time management and prioritization skills.
Proficient in Microsoft Word and basic computer skills including data entry.
WHAT WE OFFER:
Tremendous product & inventory
Ongoing company-wide training
Strong company reputation
Growth opportunities
Professional, enthusiastic & supportive working environment
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
