Automotive Corporate Fixed Ops Trainer- Holler-Classic Family of DealershipsHoller-Classic is adding to our Team resulting in an immediate need for a strong candidate to fill the role of Corporate Fixed Ops Trainer.
The position requires an individual with a knowledge of the fixed operations portion of an automotive dealership and must have strong customer service, employee engagement, and automotive service skills.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
- Train and refine daily process to achieve superior hours and $ per RO, ELR, etc.
- Work in & on the service drive with service advisors & customers
- Maintain world class CSI
- Maintain high employee satisfaction
- Maintain high-quality service repairs and minimizes comebacks
- Hire, train, motivate service advisors, technicians, and staff; manage employee relations
- Administer monthly operating budget to attain sales, gross and net income targets for the service department.
- Maintain and utilize reporting systems required by service manager and the manufacturer.
- Stay abreast of, and comply with federal, state, and local regulations that affect repair operations, such as State rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
- Ensure compliance with manufacturer warranty and policy procedures.
- Hold weekly service advisor training sessions to review progress discuss issues maintain high morale.
- Handle customer complaints immediately and according to dealership's guidelines.
- Train staff on best practices for administering warranty claims, reviewing warranty policy adjustments, understanding and applying warranty guidelines, ensuring correct processing of claims, and communicates warranty information to associates.
- Stay abreast of competitive market pricing; develop dealership service pricing plan recommendations for General Management.
- Serves as liaison with factory representatives
- Other duties assigned by management
Minimum Qualifications:
- Five Years related experience and/or training; or equivalent combination of education and experience
- Prior Consulting or Training Experience
- Knowledge in multiple DMS, SLT, and 3rd Party Service/Parts Software Solutions
- Strong knowledge of all Microsoft Office applications
- Strong communication skills
- Valid driver's license with acceptable driving record
- Pass background screening requirement
- Reliable transportation
Benefits:
- 401(k) & 401(k) Matching
- Employee Assistance Program
- Health Insurance
- Dental Insurance
- Vison Insurance
- Life Insurance
- Flexible Spending Account
- Paid Time Off After 6 months
- Referral Program
- Associate Discount Program
Job Type:
Schedule:
- Ability to work a flexible schedule
- This is an exempt position.
Pay:
- Salary $80,000-$125,000 yearly based on experience
