Automotive service leadership or supervisory experience preferred.
Strong understanding of service department operations and performance metrics.
Excellent leadership, customer service, and problem-solving skills.
Experience using dealership management systems and operational reports.
Valid driver's license and acceptable driving record.
Responsibilities
Lead and develop service advisors, technicians, and support staff.
Manage daily shop workflow, repair schedules, and customer commitments.
Monitor labor sales, profitability, productivity, and customer satisfaction.
Oversee repair order accuracy, warranty procedures, and service quality.
Resolve customer concerns and collaborate with Parts and Sales teams.
Maintain a safe, organized, and efficient service operation.
Benefits
Medical, dental, and vision insurance.
LegalShield coverage.
Voluntary life insurance, long-term disability, accident, and critical illness insurance.
401(k) with employer match.
Paid sick leave, vacation, and holidays.
Employee discounts on vehicles, parts, and services.
Full Job Description
Position Overview
The Automotive Service Manager directs daily service department operations to deliver quality repairs, timely vehicle completion, excellent customer experiences, and profitable performance. This position leads service advisors, technicians, and support personnel; manages workflow, staffing, performance, and customer escalations; and ensures adherence to manufacturer requirements, dealership policies, and applicable safety and employment standards.
Key Responsibilities
Lead and develop service advisors, technicians, and support staff.
Manage daily shop workflow, repair schedules, and customer commitments.
Monitor labor sales, profitability, productivity, and customer satisfaction.
Oversee repair order accuracy, warranty procedures, and service quality.
Resolve customer concerns and collaborate with Parts and Sales teams.
Maintain a safe, organized, and efficient service operation.
Qualifications
Automotive service leadership or supervisory experience preferred.
Strong understanding of service department operations and performance metrics.
Excellent leadership, customer service, and problem-solving skills.
Experience using dealership management systems and operational reports.
Valid driver's license and acceptable driving record.
Compensation & Benefits
50,000 - 200,000 per year depending on performance, salary plus commission and incentives
Medical, dental, and vision insurance.
LegalShield coverage.
Voluntary life insurance, long-term disability, accident, and critical illness insurance.
401(k) with employer match.
Paid sick leave, vacation, and holidays.
Employee discounts on vehicles, parts, and services.
Benefits are subject to applicable plan terms and eligibility requirements.
